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E-Commerce Senior Product Manager – IT Business Partner (Hybrid)
E-Commerce Senior Product Manager – IT Business Partner (Hybrid)-April 2024
San Jose
Apr 2, 2026
About E-Commerce Senior Product Manager – IT Business Partner (Hybrid)

  Job Description Summary

  Job Description

  We are the makers of possible

  BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

  We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us!

  Position: E-Commerce Senior Product Manager – IT Business Partner

  Primary responsibilities will include:

  Manage, deliver plan, build and run activities of the Global e Commerce Product Model.

  Collaborate with a Product Owner

  Interpret the business needs and communicate with the IT team.

  Plan technical upgrades with the Solution Architect to keep the product relevant.

  Work with the IT Project Manager to collaborate with all IT Vendors to understand dependencies and plan work for boundary releases.

  Help IT Project Manager with roadblocks in getting in touch with the cross teams for support, if there are any gaps.

  Work with the PMO team for the status and risk associated with each sprint and escalate as needed.

  Develop a deep knowledge of the BD technology stack and acquire knowledge of existing/current state design and capabilities of all related technologies.

  Establish and earn value-adding, partner relationship maturity for yourself and for the IT function.

  Identify and define new opportunities to use technology and/or process re-design to advance e Commerce strategy to directly contribute to driving revenue growth, cost optimization and/or risk mitigation and compliance.

  Advocate for the business within IT, and advocate for IT within the business. Serve as the primary representative and accountable party for all e Commerce services across business team members.

  Collaborate with other teams and external partner teams to define, document, analyze and prioritize existing and emerging business requirements.

  Complete the projects/improvements/deliverables needed to implement technology, processes, or services to meet business requirements including the documentation, testing and implementation.

  Manage and facilitate IT partner teams to ensure delivery provides the desired outcomes.

  Partner with e Commerce Global Product Model team members to understand BDX level evolution of channel needs and keep partners informed of emerging needs.

  Work with other IT Business Partners and Core Areas of Delivery in e Commerce to ensure that solutions are not siloed

  Implement projects and report progress, including consistent and effective communication, change management impact analysis, readiness and effectiveness, cutover and launch support. This includes handling partner concerns and mitigating risk.

  Measure and communicate value realized on a periodic basis through defined and agreed upon metrics and supporting analysis.

  Facilitates and collaborates to Deliver Business Outcomes

  Lead and collaborate with fellow business partners on the demand/s from ideation through Charter phase for the Global e Commerce product/s and services. Fully understand and communicate evolving BDX level e Commerce roadmaps and how they converge at BU level products.

  Work closely with the project management office to ensure the execution of plans corresponds with the project or product lifecycle.

  Works closely with the product owners to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle.

  Provides business analysis support to solution architects to ensure the project or product is aligned with the overall enterprise architecture.

  Consults with application and infrastructure development projects and products

  Collaboration with Solutions Design and Analysis

  Reviews documented detailed business requirements for projects to ensure accurate requirements, then collaborates with Solution Design teams for evaluation, design, and analysis for the implementation of a solutions architecture.

  Contributes to architectural designs to guide and contextualize solution development across products, services, projects, and systems (including applications, technologies, processes and information).

  Analyzes the business-IT environment (run, grow and transform the business) to detect critical deficiencies, legacy, and technical debt, and recommends solutions for improvement (systems of record, insight, differentiation, and innovation).

  Orchestrates Solutions Delivery

  Directs the governance activities associated with ensuring solutions architecture assurance and compliance.

  Facilitates the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations following the enterprise architecture direction and principles.

  Supports service managers in EOL (end of life) product decisions to maintain, refresh or retire products, services, or systems (including applications, technologies, processes and information).

  Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements.

  Identifies the organizational impact (for example, on skills, processes, structures, or culture) and financial impact of the supply chain solutions architecture.

  QUALIFICATIONS & EXPERIENCE

  The ideal candidate has worked closely with business while in IT function and will bring a combination of strategic understanding, both business (functional) and technology experience, and have exceptional relationship building skills.

  Candidate should be familiar with functioning in a large matrixed organization and has the ability to quickly establish key relationships within IT and with the business

  In addition, the incumbent should also possess:

  Expert level functional/technical working experience in SAP Commerce Cloud, Adobe Experience Manager required

  Minimum of at least one full lifecycle implementation of SAP Commerce Cloud/Hybris and/or AEM required

  4+ years of experience in a technology or process organization

  Deep understanding of e Commerce business, preferably in the MedTech industry.

  Working knowledge in Open Text Web span (Liaison), SAP, MuleSoft Anytime Platform, Paymetric

  Leader with vision in IT that connects business needs with technology solutions and enables business partners contextualize ‘the art of the possible’ while staying within architectural safeguards under guidance of architecture team

  Good understanding of product management, agile or hybrid agile principles and development methodologies

  Good knowledge of processes, technology, and data across multiple functional subject areas

  Ability to facilitate solution discovery, blueprint outcomes and lead multiple improvement efforts keeping a service and customer focused mentality.

  Ability to influence and break down silos within an organization as well across organizations

  Ability to communicate complex business / technical challenges in a simplified manner.

  Exceptional ability to lead change using positive and collaborative methods.

  Experience working in a highly matrixed organization and overcoming ambiguity.

  Leading by example, mentoring, and motivating others all around you

  Deep analytical, evaluative, and problem-solving abilities

  Excellent judgment and decision-making

  Able to align and work with diverse global collaborators.

  Accept ownership and drive resolution.

  Excellent oral and written communications

  EDUCATION

  Bachelor’s degree in technology, business or a related field is preferred

  Certificate or training in e Commerce/Omni-channel operations is a plus

  For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

  Why Join Us?

  A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

  To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

  To learn more about BD visit  https://bd.com/careers

  Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

  PDN

  Primary Work Location

  USA CA - San Jose

  Additional Locations

  Work Shift

  US BD 1st Shift 830am-5pm (United States of America)

  At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (https://jobs.bd.com/benefits) .

  Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

  Salary Range Information

  $137,100.00 - $226,200.00

  Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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