The E-Commerce Merchandiser is responsible for various operational duties within the larger North America D2C E-Com team (SteelSeries.com/.ca). The candidate will manage a mix of operational responsibilities and work closely with internal stakeholders (Commercial Ops, Logistics, Supply, Digital, CS, Finance teams) and external service providers (Salesforce/Shopify, Channel Advisor, Global-E etc.).

　　Key responsibilities:

　　Creation and maintenance of price-books, coupons/vouchers, execution of promotional campaigns

　　Execution of product launches and related system setups

　　End-to-end responsibility of order monitoring to ensure on-time order commitment and flagging of fraudulent orders (fixing system related bugs, handle 3PL Logistics related delays).

　　Partner with customer support to ensure proper information flow throughout the order to fulfilment to delivery process; enhance customer support and experience generating toolboxes and guidelines with the aim of constantly increasing revenue.

　　Key liaison for communication of promotions, campaigns, site placement requests with internal departments (Email, Chat, ECM, Customer Service, Affiliates agency).

　　Key point-of-contact for all e-com operations related matters with 3PL Logistics (capacity planning, weekly meetings, on-time performance monitoring).

　　Execution of sales demand forecast uploads in to planning system (Rapid Response)

　　Expansion and Maintenance of Employee Purchase Programs (adding new domains, update product catalogue, pricing).

　　Full ownership of reporting, performance analysis, not limited to Promotional Campaigns, Employee Purchase Programs, Chat/Store Support and other Voucher Redemptions, Refurbished Products Sale, Order Backlog etc.

　　Support ad-hoc business requests and projects, assist platform enhancements, work with business and IT teams to help develop test cases, user stories, bug fixes to execute flawless launch.

　　Qualifications, Experience and Skills Required

　　1-3 years of professional experience as an E-Com Coordinator/Merchandiser or similar relevant E-Com experience at a medium/large corporation

　　Intermediate Excel skills, familiarity of working with large data from multiple sources (VLOOKUP, pivots, other intermediate level formulas).

　　Strong organizational skills with the ability to multitask and shift priorities based on business needs.

　　Experience with cloud-based CRM software Salesforce/Shopify is strongly preferred.

　　Bachelor’s degree in Business/Economics, Marketing, Finance, or other degree with relevant work experience.

　　Jabra is a leading brand in engineering communications and sound solutions – innovating to empower both consumers and businesses. Our engineering excellence allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions which offer wall-to-wall coverage with no distortion.

　　Jabra is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs 6,000 people and is listed on Nasdaq Copenhagen (GN.CO).

　　If you would like to learn more about our brand, please click on the link (http://www.jabra.com/) to explore our universe of sound.