Description:

　　Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.

　　Ensures the strict control of room keys.

　　Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.

　　Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS

　　Understands rate structure and promotional rates available.

　　Understands the sequence of duties related to any VVIP visits.Accords protocol with any VVIP visits.

　　Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.

　　Responds to the results of the Hysat and ensures that the relevant changes are implemented.

　　Ensures that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

　　Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

　　Ensures that all guest details are entered correctly in accordance with the principles of clean data.

　　To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

　　Qualifications:

　　Indonesian Nationality with a degree in Hospitality or Business Management

　　Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain

　　Previous experience in Luxury Hotel or international experience are advantages

　　Strong in leadership and business acumen

　　Excellent English communication skills, strong guest service mindset and people management & development skills

　　Primary Location: ID-JW-Jakarta

　　Organization: Park Hyatt Jakarta

　　Job Level: Full-time

　　Job: Front Office

　　Req ID: JAK000918

　　Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.