DUNKIN ASSISTANT MANAGER (ROCHESTER GENERAL MANAGER)

　　Rochester, NY (http://maps.google.com/maps?q=1425+Portland+Avenue+Rochester+NY+USA+14621)

　　Job Type

　　Full-time

　　Description

　　Indus Hospitality Group’s mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.

　　Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin’ Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.

　　Overview

　　An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager (“RM”), Shift leaders and Team.

　　They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to standards, Indus policies and procedures and in compliance with all applicable laws.

　　Responsibilities Include:

　　Able to perform all responsibilities of restaurant team members

　　Lead team meetings, along with Restaurant Manager

　　Oversee Brand Training Programs, schedule, train, validate, certify team, and shift lead staff

　　Ensure Brand standards, recipes and systems are executed

　　Create and maintain a guest focused culture in the restaurant

　　Review guest feedback results and implement action plans to drive improvement

　　Communicates restaurant priorities, goals, and results to restaurant team members

　　Execute along with RM, new product rollouts including training, marketing, and sampling where applicable

　　Execution of Point of Purchase instore set up per Brand standards

　　Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

　　Control costs to help maximize profitability

　　Completion of inventory on a periodic basis as determined by Indus policy

　　Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

　　Support RM in assigning staff and deployment

　　Support to RM in completion of supplier and other vendor orders

　　Conduct self and team member performance assessments

　　Ensure restaurant budget is met as determined by operations above-unit leadership

　　Manages cash over/short in restaurant and ensures team members are following Indus’ cash management policies

　　Handle cash deposits and go to the bank daily during bank hours

　　Engages with Brands Field Operations team as appropriate

　　Requirements

　　Management Responsibilities Include:

　　Recruit, hire, onboard and develop restaurant team members

　　Assist team and shift lead performance appraisal process

　　Coach restaurant team members to drive sales, improve profitability and guest satisfaction

　　Education/Experience:

　　Basic computer skills

　　Basic math and financial management

　　Previous leadership experience in retail, restaurant, or hospitality

　　Key Competencies:

　　Good analytical skills and business acumen

　　Works well with others in a fun fast paced team environment

　　Ontime, demonstrates honesty and positive attitude

　　Willingness to learn and embrace change

　　Ability to train and develop a team

　　Guest focused

　　Time Management

　　Problem solving

　　Motivating others

　　Physical Demands/Working Conditions:

　　Standing on feet

　　Lifting packages (if applicable)

　　Wearing a headset (when applicable)

　　Salary Description

　　$16.00-$18.00