Position Overview

　　The Driver is responsible for ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading and unloading goods, and pick-up using Encore owned, leased, or rented trucks including vehicles with a gross vehicle weight (GVW) of greater than 26,001 lbs. Responsible for obtaining and maintaining a CDL license and heavy-duty DOT certification as required by state law to operate vehicles with a GVW over 26,001 lbs.

　　Key Job Responsibilities

　　Driving, Delivery, and Pick-up Asset

　　Drive Encore owned, leased, or rented vehicles including vans and box trucks that may exceed a gross vehicle weight (GVW) of 26,001 lbs

　　Maintain set routes and schedules as directed by their supervisor to meet customer expectations

　　Loading and unloading of vehicles

　　Review orders for accuracy during both delivery and pickup to ensure all items are accounted for

　　Ensure contents are properly secured inside of truck to prevent breakage or damage to gear

　　Obey all applicable traffic laws and drive according to the weather/road conditions

　　Able to complete a manual and/or electronic log book, based on an assigned region

　　Customer Service

　　Provide superior customer service and strive to exceed the needs and expectations of both internal and external customers

　　Maintain a positive relationship with all clients through effective communication and interaction

　　Assist with dispatching (as needed), which includes planning routes, making driver assignments, coordinating with venues and branch personnel and arranging for 3rd party transportation to support regional needs

　　Equipment Handling

　　Assist warehouse team with other responsibilities to include: pulling, receiving, and transportation of equipment.

　　Participate in annual physical inventory process.

　　Perform quality control and equipment staging in warehouse as directed.

　　Ensure all equipment is picked up and/or delivered on site.

　　Vehicle Maintenance

　　Works with the dispatcher or warehouse supervisors to ensure vehicles are well maintained through scheduled service appointments as required.

　　Maintain good general overall appearance of the vehicles and ensure all vehicles are kept clean and free of debris.

　　Perform daily inspection on vehicle prior to route and ensure Driver Vehicle Inspection logs are performed before each trip.

　　Maintain and replenish all vehicle fluids as needed – e.g. wiper fluid, DEF, etc.

　　Identify mechanical maintenance needs as they occur.

　　Report any vehicle damages or traffic violations to immediate supervisor in a timely manner.

　　Job Qualifications

　　High School Diploma / GED

　　Drive trucks with a Gross Vehicle Weight Rating (GVWR) under and above 26,001 lbs.

　　CDL license and heavy-duty DOT certification as required

　　Valid Driver’s License minimum of 2 years driving experience

　　Clean driving record

　　Basic Computer Skills

　　Exceptional customer service skills

　　General knowledge of vehicle inspection and maintenance

　　General understanding of proper load securement

　　Proficient using GPS and other routing systems

　　Ability to drive or sit for long hours at a time

　　Good communication skills with internal and external customers

　　High degree of team work with customers, peers, and managers

　　Ability to use and understand automated routing software

　　General competencies skills in smartphone use

　　Serve as a brand advocate and ambassador in every interaction

　　Ability to maneuver vehicle in heavy city traffic conditions

　　Competencies

　　Ownership

　　Hospitality

　　Professionalism

　　Responsiveness

　　Safety Conscience

　　Ensures Accountability

　　Instills Trust

　　Communicates Effectively

　　Action Oriented

　　All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.