This job was posted by https://www.arjoblink.arkansas.gov : For moreinformation, please see: https://www.arjoblink.arkansas.gov/jobs/4087976Basic Purpose:

　　The accountability of this position is for the continuation of excellentcustomer relations between TMW and customers of new and used equipmentby providing prompt and efficient service as authorized by customer andas assigned by the Service Supervisor.

　　Nature and Scope:

　　This position reports to the Service Supervisor from whom workassignments are received. Parts are requisitioned and reports aresubmitted through that office. Since some of the service calls are as aresult of incumbent\'s contacts or solicitations, the Field ServiceMechanic is required to keep his supervisor informed of his activitiesand any change in his schedule. Servicemen are usually assigned to aterritory, but are called upon to assist in other areas as required.Some may not be attached, but \"float\" on special assignments or tofill in as needed.

　　This \"Service after Sales\" contact helps to enhance company image andreputation in the field and directly affects repeat sales. The incumbentdevelops a personal relationship with the customer and establishes asource for service and parts, showing a positive and concerned interestin customer needs evidenced as follows: (a) upon delivery of a machine -assembling, if necessary, performing inspections, training operator inmachine operation, its functions and capabilities, setting forthwarranty and maintenance requirements; (b) making routine calls as timepermits; (c) performing prompt and satisfactory repair or replacementservice; (d) correct reporting of time, parts, travel, etc., to assurecorrect billing.

　　The above accountabilities require some vocational training and formalschooling in hydraulics and diesel engine repair. The position calls forconsiderable experience as a general mechanic and additional experiencein welding, hydraulics and diesel engine repair. Some of this trainingand experience may be acquired at TMW, to gain familiarity with theproduct, its parts, and assemblies, its literature, and the companypolicies affecting warranty. The incumbent is called upon to interpretblueprints, wiring and hydraulic diagrams, parts catalogs, lubricationcharts and repair manuals. He must show versatility and ingenuity to getthe machinery operating in the least possible time. Customersatisfaction is the ultimate goal.

　　Principal Accountabilities:

　　Consults with Service Supervisor to plan effective work and travelschedule, giving priority to customer need, considering location ofmachine and availability of parts.Diagnoses malfunctions; repairs and/or replaces worn and defectiveparts; installs new assemblies, adjusts devices and controls - tocorrect malfunctions and to keep machines in operating condition.Provides tools and parts and arranges for facilities to performrepair work (usually on customer premises).Inspects, operates and tests machine upon initial delivery, atspecified inspection intervals and upon completion of any repairwork to ensure proper functioning of equipment and its components.Reports to Service Supervisor such information as name of customer,description of machine, nature of malfunction, the time involved inworking, driving, and waiting, mileage, etc., so that properaccounts can be charged and proper billing can be made.Strives to increase technical skills through attendance atcompany-sponsored vocational schools, annual training meeting ofdepartmental personnel and reading of technical literature.Promotes and enhances company image by maintaining a neat, personalappearance and by keeping the service truck in a clean, polished,and orderly condition.Experienced or advanced servicemen are expected to serve astroublesho ters on recurring or unusual problems, conferring withEngineering, Manufacturing, and other service personnel to resolve.Experienced or advanced servicemen will be expected to train newservicemen or to supervise a team of servicemen in the assembling orservicing of large units or in a joint effort on large repair jobs.Get job alerts by email. Sign up now!