Job Number 24005984

　　Job Category Rooms & Guest Services Operations

　　Location W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　Guest Arrival Expert

　　W Dubai – The Palm is a place to experience life, to open doors, and open minds. We share our guests’ passions to explore their free-spirited nature and provide them the space to do so. If you’re ready to be a part of it, then we invite you to explore a career with W Hotels.

　　Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

　　About the role

　　First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

　　About you

　　Communication

　　Listening

　　Beverage Knowledge

　　English Language Proficiency

　　Positive Demeanor

　　Integrity

　　Dependability

　　Upselling Skills

　　1.

　　Main Responsibilities

　　Arrange transportation (e.g., taxi, shuttle bus, Uber) for guests/residents/visitors, and record advance transportation request as needed.

　　Contacts appropriate individual or department (e.g., Valet, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

　　Follow up with guests to ensure their requests or problems have been met to their satisfaction.

　　Manage access to technological devices within public spaces (e.g., television, remote control, computer, internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.

　　Contact appropriate individual or department (e.g., Valet, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

　　1.

　　What we can offer you

　　A highly competitive salary

　　Service charge

　　Free meals on duty

　　Free transportation to and from JVC

　　Marriot discounts worldwide on food, beverage and stays for all associates

　　Other local benefits

　　Free accommodation with pool and fully equipped gym

　　Free utility bills including 5G Wi-Fi, gas and water

　　Career progression within Marriott properties

　　Recognized qualifications and development opportunities

　　30 days’ vacation leave

　　Yearly Flight Allowance T&C applied

　　Relocation support

　　Fully covered medical insurance

　　Laundry Facility

　　W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.