At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

　　Mercy Health

　　As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

　　Job Summary:

　　Serves as a positive link between referral sources and DME to provide DME needs to patients. Assists Manager or Supervisor to ensure Customer Service & Delivery staff is performing duties effectively and efficiently.

　　Essential Functions:

　　Provides and instructs clients in the installation and operation of equipment provided by DME.

　　Communicates and coordinates with referral sources for DME referrals. Facilitates delivery of DME to patients.

　　Works with hospitalist and case management so discharges go smooth for patient satisfaction.

　　Communicates with departments about orders and documentation errors. Communicates observations, facts, and comments with interdisciplinary team members, individually and through team meeting presentations as is appropriate.

　　Processes orders received accordingly to policy and procedures and within designated time period.

　　Enhances professional growth and development through participation in educational programs, current literature, workshops and in-service meetings.

　　Complies with applicable Food & Drug Administration, Department of Transportation, and Public Utilities Commission requirements in performing job duties that require the use of home oxygen and other hazardous materials.

　　Maintains knowledge of products and services available through the department and can communicate.

　　This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

　　Education:

　　High School/GED (required)Experience:

　　Experience working with durable medical equipment (DME) (preferred)Skills & Abilities:

　　Strong interpersonal skills and able to effectively interact with patients, their families, physicians, and other staff members

　　Multitasking

　　Communication skills

　　Able to effectively work with diverse people

　　Organization

　　Able to keep accurate records and inventories of supplies

　　Prioritizes work appropriately

　　Computer skills

　　Troubleshooting

　　Creative thinking

　　Many of our opportunities reward* your hard work with:

　　Comprehensive, affordable medical, dental and vision plans

　　Prescription drug coverage

　　Flexible spending accounts

　　Life insurance w/AD&D

　　Employer contributions to retirement savings plan when eligible

　　Paid time off

　　Educational Assistance

　　And much more

　　*Benefits offerings vary according to employment status

　　All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]