We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!

　　How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.

　　Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.

　　At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.

　　A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!

　　JOB SUMMARY

　　Responsible for the operation and results of the customer experience within the division. Administers quality control/process improvement programs and processes.

　　PRIMARY RESPONSIBILITIES:

　　Oversees the management of escalated and large warranty issues for closed homes, including insurance/litigation.Develops training, mentoring, evaluation and incentive programs for Customer Care team.Manages the Customer Care team, coordinating and scheduling the efforts of trade contractor companies to address warranty repairs.Reviews architectural plans and actual construction methodologies for identified construction defects.Creates and implements quality control programs.Lead and develop initiatives to retain and develop talent.Responsible for recruiting, interviewing and selecting new hires.Maintain consistent communication with other departments to provide feedback and updates for the Customer Care team.Customer advocate for the division; responsible for ensuring other departments are providing the customer experience expected.Coach and develop team managers.Managed Budget/overhead & makes improvements as needed.Responsible for division customer care metrics.

　　MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK

　　Delegates work according to work requirementsSupervises Customer Care DepartmentFull business partner authority

　　SCOPE: (decision making, size of organization, budgetary, etc.)

　　Decision Impact: DivisionDepartment Responsibility: SingleBudgetary Responsibility: YesDirect Reports: YesIndirect Reports: YesPhysical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of buildingAbility to work in various weather conditions -- heat, rain, cold, etc.

　　PAY RANGE:

　　$99,300 - $124,100 per yearHired applicant will be eligible for incentives

　　PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

　　We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

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　　Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

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