Salary: $55,341.00- $79,500.00

　　SUMMARY

　　Ensures stores are providing exemplary customer service through mentoring, role modeling behaviors, inspiring, coaching, and educating all teammates and the management team regarding service results and how to improve them through excellent customer service skills ,and suggested leadership behaviors. Assesses teammate behavior relating to sales and service while providing feedback to management.

　　Responsible for traveling to all stores within the zone, working with each store in training and certifying their teammates on our customer service program to positively impact our customer interactions, and improve overall service scores. Perform interactional role-playing and huddles. Train Team Leads and Assistant Team Leads, and Co-Managers on how to conduct interactive, and informative,

　　huddles with their teammates, which will provide support and follow-up to newly hired teammates.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Ensure each teammate provides the highest level of fast, friendly, and efficient customer service, at all times.

　　Ensure each teammate smiles, acknowledges our customers at the beginning and end of each interaction.

　　Ensure that all company programs are implemented and communicated to all.

　　Keep accurate records of training, and results. Provide weekly updates to ZD.

　　Exhibits service behaviors and assists management with coaching and counseling those behaviors in others including role playing, service school, and positive recognition and rewards.

　　Provide a safe environment for teammates and customers at all times.

　　Ensure that all teammates are following company dress code and have name badges.

　　Perform other related duties as assigned by management and adhere to all company policies and procedures.

　　MINIMUM QUALIFICATIONS

　　Must be at least 18 years of age.

　　Satisfactory performance reviews.

　　Ability to work a flexible work schedule to include nights and weekends.

　　Strong communication skills, both written and verbal.

　　Ability to manage others and demonstrate follow-through to achieve desired results and objectives.

　　Strong desire to train and mentor others.

　　Basic computer skills

　　Valid Drivers License

　　EDUCATION AND EXPERIENCE

　　High School Degree or equivalent.

　　3+ years of related experience.

　　PHYSICAL REQUIREMENTS

　　Exposure to Cold Environment Occasional 1-3 Hours

　　Exposure to Hot Environment Occasional 1-3 Hours

　　Grasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 Hours

　　Bending Constant 5-8 Hours

　　Driving Frequent 3-5 Hours

　　Lifting Frequent 3-5 Hours up to 25lbs

　　Lifting Occasional 1-3 Hours up to 50lbs

　　Pivoting Constant 5-8 Hours

　　Pushing/Pulling Occasional 1-3 Hours up to 75lbs

　　Sitting Occasional 1-3 Hours

　　Squatting/Kneeling Constant 5-8 Hours

　　Standing Constant 5-8 Hours

　　Twisting Constant 5-8 Hours

　　Walking Constant 5-8 Hours

　　OTHER PHYSICAL REQUIREMENTS

　　Store environment.

　　Constant standing.

　　Frequent walking, bending, reaching and climbing.

　　Repetitive use of left or right hand, wrist, arm and shoulder.

　　EQUIPMENT USED

　　Phone

　　Computer applications

　　Mainframe

　　Registers

　　Banking equipment

　　Price Chopper/ Market 32 and Northeast Shared Services does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

　　Nearest Major Market: Albany