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Dispute Resolution Manager
Dispute Resolution Manager-March 2024
Gurugram
Mar 28, 2026
About Dispute Resolution Manager

  Key Priorities for this role:

  Responsible for overall control and governance of receivables within the region

  Specific overdue management by ensuring effective dunning and suitable claim management procedure

  Strong collaboration with regional stakeholders in resolving customer disputes

  To function as SPOC for Government, Key Account Customers within the regions for credit and cash collection topics.

  Identify risks and opportunities in credit and cash collection topics on a timely basis

  Monitoring of all KPI's for regional credit and cash collection - Receivables / DSO / TDS / GST TDS / EMD / Bank Guarantees etc

  Continuous tracking of collections vs targets and conduct adequate reviews with stakeholders to achieve targets

  Drive special projects to improve and credit and cash collection topics - NACH / TDS Digital initiatives etc

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