Position Description:

　　This will be a fully onsite role based at our 1301 S Mopac Blvd location. Training will last 9-12 weeks and consist of working all three available shifts: 7:00a-3:00p, 3:00p-11:00p, and 11:00p-7:00a. After training, you would be able to bid into a shift based on availability.

　　What You Will Do

　　Perform intermediate level of work related to dispatching.

　　Communicate through different media channels including: phone, email, and electronic messaging to communicate with internal and external customers.

　　Prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and workforce; manage work schedule to ensure appropriate resources are available.

　　Use multiple technology platforms including:

　　Customer Information System (Banner)

　　Dispatch Software (PragmaCAD)

　　SharePoint

　　Maximo

　　Everbridge

　　Assist customers and employees in person and by telephone regarding account information and service order requests including:

　　Account inquiries

　　City Inspections

　　Emergency line locates

　　Service requests

　　Emergency situations

　　Reschedules

　　Uncompleted orders

　　Answer customer direct line inquiries for CNG

　　Answer field management inquiries

　　Process and prepare reports and records including:

　　Emergency reports

　　Incident reports

　　Time sheets

　　Regular and reliable attendance is required in performance of job.

　　Employee may perform additional responsibilities as assigned.

　　What You Will Need

　　Knowledge of scheduling principles and practices.

　　Demonstrated ability to communicate and exchange information or instructions.

　　Experience in use and function of office equipment including computers and applicable software.

　　Knowledge of the application of basic arithmetic: addition, subtraction, multiplication, and division.

　　Application of decimals and percentages.

　　Knowledge of customer accounting and information center policies and procedures.

　　Experience and training related to:

　　Dispatching policies and procedures

　　Operating communication devices

　　Emergency notification procedures

　　Electronic work management tools

　　Experience reading and interpreting maps and customer account information.

　　Demonstrated ability to read and write fluently in English.

　　Minimum Applicable driver's license

　　Stationary for extended periods.

　　Mobility to travel in and around office facilities.

　　React immediately to emergency situations to prevent injury to self and others.

　　Able to operate tools and equipment required.

　　Communicate and exchange verbal and written information and instructions.

　　Visual abilities to perform job responsibilities.

　　Diversity at ONE Gas

　　Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

　　ONE Gas has great benefits! Here are just a few:

　　Medical/Dental/Vision packages that fit your family's needs.

　　Paid Time Off

　　401K that is 100% matched up to 6%.

　　Profit Sharing

　　Paid Parental Leave

　　Basic and Optional Employee Term Life Insurance

　　Education Assistance and Tuition Reimbursement

　　Position Requirements:

　　#officeoperations

　　The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

　　ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.

　　Job ID: 5239

　　Functional Area: Customer Service

　　Position Type: Full-Time Regular

　　Relocation Provided: No

　　Location: Austin, TX

　　Department: FIELD OPER

　　Internal / External: Internal and External

　　Experience Required: Not Indicated