Dispatcher

　　Location12079 103A Surrey, British Columbia V3V 3G7 CAPhone NumberCategoriesOperation SupportReq IDJR1189 Dispatcher (Open)

　　First for a reason

　　First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.

　　At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

　　At First Student, we are proud to offer:

　　Tremendous Career Advancement Opportunities due to a strong presence across North America

　　Positive and rewarding work environment

　　Responsibilities:

　　Oversees all routes and scheduling of buses

　　Counsels and coaches drivers and monitors

　　Handles heavy phone and radio traffic

　　Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager

　　Serves as primary communication liaison with major contracted customer

　　May handle charter reservations, billing, or driver payroll

　　Provides solutions to drop-off and pick-up problems

　　Handle back-up driver duties or perform miscellaneous clerical duties as needed

　　Completes assignment of special projects

　　Assists with supervision of day-to-day operations

　　Experience and Skills:

　　3-5 years’ experience

　　Class B License Preferred

　　High school diploma or equivalent

　　Basic knowledge of radio dispatch equipment

　　Excellent communication and customer service skills

　　Ability to deliver under time constraints and deadlines

　　Previous terminal operations, dispatch, or driver experience

　　Computer literate