Description:

　　Use company specific software to listen via premise monitors and asses active threats while on the phone with law enforcement

　　Answer all incoming alarm signals through software system according to procedure of urgency

　　Make high volume outbound calls to premise to the proper contacts and notify law enforcement if necessary

　　Log information in internal system and ensure alarm systems are reset properly

　　Prioritize urgency level of incoming alarms and automated notifications

　　Additional Skills & Qualifications:

　　HS Diploma or GED

　　6+ months of customer service experience (food service, retail, hospitality, gas stations, etc.)

　　Ability to work in a fast-paced environment

　　Work Environment

　　Nice corporate office, cubicle setting, casual work environment. This is a fully in-office position, no flexibly to work from home.

　　Training: 3 weeks Monday - Friday 8 a.m. - 4 p.m.

　　This is a 24 hour call center because of the industry they're in.

　　There is 3 shifts - the candidate must be available during the start time range. They will be working either Saturday or Sunday, but if they need one weekend day off (ex: Sunday for personal reasons) they are able to accommodate. Holidays are required but they will get double time. They will receive a set schedule upon training graduation.

　　Candidates will be required to work both weekend days. They would be assigned two consecutive days off and those would be the candidate's days off moving forward. but they wouldn't get the weekends off.

　　Our hours for each shift have some flexibility in start/end times but generally they fall in the following ranges:

　　1st Shift: 8:00 AM – 4:00 PM

　　2nd Shift: 3:30 PM – 12:00 AM

　　3rd Shift: 11:30 PM – 8:00 AM

　　Experience Level:

　　Entry Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.