Job Description:

　　Assists the Vice President for Patient Services in overall direction and management to achieve organization mission as well as department-specific goals and objectives. Full responsibility, authority and accountability to set and evaluate standards of care, practice, performance improvement, and policies and procedures. Full fiscal accountability for areas assigned. Leads managers, supervisors, clinical nurse specialists and instructors in leading employees. Creates an environment that promotes employee self-development, maintains a high level of employee morale and promotes the shared governance concept.

　　Duties and Responsibilities

　　Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.

　　Maintains confidentiality.

　　Demonstrates dependability, to include attendance and punctuality.

　　Is accountable – takes initiative and ownership of issues.

　　Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.

　　Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.

　　Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.

　　Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.

　　Represents willingness/enthusiasm to create, embrace, and facilitate change.

　　Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.

　　Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers, and community.

　　Encourages others by providing recognition and support.

　　Improves employee and organization’s performance by removing roadblocks and empowering staff to take ownership and to be self-directed.

　　Ensures that a performance improvement plan and/or disciplinary action is initiated where needed to assist employees to achieve performance standards.

　　Thinks critically; utilizes sound judgement; promptly reports potential risks.

　　Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.

　　Maintains a level of computer literacy appropriate to their role.

　　Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.

　　Completes hospital-required reviews, e.g., HIPAA, safety, health screening, care concerns, and others as assigned.

　　Adheres to National Patient Safety Goals.

　　Completes required reports (e.g., PI Dash Boards, benchmarks, etc.) on time.

　　Ensures that 100% of all employees have current licenses, completed yearly health checks, CPR, orientation or re-orientation, where applicable.

　　Completes 100% of employee evaluations on time, in a thoughtful and constructive manner. For non-bargaining employees, follows established guidelines for recommended increases.

　　Displays ability and skill in budget development, monitoring, and remaining within budgetary limits. Flexes costs downward, when necessary, especially when scheduling and monitoring hours worked.

　　Evaluates operations from a workflow perspective and responds appropriately, redesigns per customer needs and competitive benchmarks.

　　Interprets and applies corporate goals, objectives and plans in the development of assigned areas.

　　Consistently follows through with cost/variance reporting, holds managers accountable regarding operating within budget & submitting justifications.

　　Assists managers with labor contract interpretation in collaboration with the Vice Presidents of Human Resources and Patient Services to ensure adherence.

　　Keeps managers and employees abreast of regulation requirements in the delivery of patient care and assures compliance to regulations.

　　Reviews performance improvement, financial, staffing, attendance and variance reports submitted by managers and reports overall findings and action plans to the Vice President.

　　Advocates with patient care staff and medical staff as needed in matters pertaining to professional care and treatment of patients to ensure high practice standards at all times.

　　Works with staff to improve ownership of their practice, process, and performance.

　　Assists in follow up of issues pertaining to patient safety and facilitates in-depth process review.

　　Coordinates unit-based PI activities to maximize the use of common reporting and measurement tools and to maintain momentum towards improvement.

　　Utilizes outcomes data (patient complaints, team building, Press/Ganey, EFTs, UBPI, staffing effectiveness) to evaluate the departmental product and makes recommendations for change.

　　As needed coordinates patient flow.

　　Collaborates with directors of Patient Services in planning/implementing changes to improve nursing/pharmacy/respiratory products.

　　Prepares reporting tools that reflect the measured change and timeline of same for major process changes.

　　Within the unit leadership team formally analyze each voluntary turnover with an eye on opportunities for change to minimize future turnover.

　　Collaborates with leadership and staff to improve patient harm metrics.

　　Collaborates with leadership and staff to improve patient experience metrics.

　　Collaborates with leadership and staff to improve department's financial metrics.

　　Qualifications

　　Minimum Experience:

　　3 years administration experience.

　　2 years post-graduate experience in a behavioral health setting if responsible for Behavioral Health Services

　　Experience applying customer service behaviors and communication skills.

　　Minimum Education:

　　Master’s Degree in Nursing Administration, Business or Health Care Administration or must be obtained within 3 years.

　　Required Certification:

　　Licensed in Pennsylvania as a Registered Nurse

　　Preferred Certification:

　　Nursing Administration certification or certification in specialty

　　Physical Demands:

　　May exert 20-50 pounds of force occasionally, and/or 10-20 pounds of force frequently, and/or greater than negligible (up to 10 pounds) force constantly to move objects.

　　Stands occasionally on tile or carpet during a normal shift.

　　Walks throughout hospital occasionally.

　　Sits on a hard or cushioned chair frequently.

　　Lifts up to 50 pounds to and from floor waist level on an occasional basis.

　　Carries up to 15 pounds occasionally for distances of up to 100 feet.

　　Pushes/pulls up to 125 pounds from floor to floor occasionally.

　　Occasionally bends and squats from higher to lower levels during normal shift.

　　Occasionally twists and kneels.

　　Reaches occasionally to heights of up to two (2) feet overhead.

　　Manual dexterity, digital sensitivity and flexibility (i.e., ability to program equipment, start IV's, give injections, check pulses and temperatures of patients, adjust flow rates, open medications and utilize a keyboard).

　　Good hand/eye coordination.

　　Ability to occasionally operate hand and foot controls on clinitron beds, stretchers, mediman lifts, wheelchairs and bed scales.

　　Near-visual acuity with color perception in order to view computer screen, decipher fine print and detect changes in patient skin color and colors of medications and solutions.

　　Auditory acuity: able to hear telephone conversation; overhead pagers; alarms and call bells (i.e. IV pump alarm, bed check, respirator, fire alarm); heart, lung and bowel sounds (differentiating the quality of each); normal voice tones when not facing the individual; and, able to hear (as well as see) blood pressure readings with accuracy.

　　Ability to move rapidly in response to unpredictable emergencies that could happen one or more times per shift.

　　Must possess good general mental health.

　　Ability to work under pressure.

　　Ability to communicate effectively in both written and verbal form.

　　Must establish priorities among essential functions of the job and coordinate these functions with others.

　　Ability to speak, read and write the English language.

　　Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

　　WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.