Global Merchant & Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company's payment network and manages bank partnerships globally.

　　We are expanding global acceptance of our cards, driving greater usage of our network, leveraging our modern capabilities to capture broader revenue streams, and driving innovation both in-house and with partners.

　　• More than 80 million global locations accept American Express payment products

　　• We operate in 198 countries and territories

　　• We have 135+ million cards in force, that perform 12 billion transactions per year and contribute more than $1.5 trillion in network volume

　　• We have 190+ partners who either issue cards on our network, and/or sign new businesses to accept Amex on our behalf

　　Network & Acquirer Solutions (NAS) develops digital solutions that make it easy for bank partners, merchants, acquirers, etc. to connect and do business with American Express. Whether it's through transaction processing on our modernized, high-performing Network, or through acquiring platforms that allow millions of merchants to warmly accept Amex, NAS develops products and capabilities that are imperative to our customers' lives.

　　The Network Product Development and Management Team is a critical part of the NAS organization, and is accountable for leading the strategy, design, development, and ongoing management of Network products, services, and capabilities. We are modernizing our payment capabilities to become a multi rail, omni channel payments ecosystem while delivering value to our merchants & partners simply, securely, and seamlessly.

　　The Director of Product Development & Management will be responsible for leading the Amex EMV Chip product vision, strategy, development and ongoing management for the Amex Contact and Contactless Card and terminal capabilities.

　　This individual will collaborate with partner teams across American Express to understand the business needs, pain points; competitive landscape and have an informed view of industry insights. You will partner closely with key stakeholders across NAS; policy, Partner Enablement and across the enterprise; technologies, delivery to deliver on the plan. Areas of focus for 2024 will be the new industry contactless capability, progressing the use of cloud technology for POS and advancing the CVM capabilities exploring biometrics and seamless payments.

　　This is a unique opportunity to lead a critical product strategy and demonstrate your ability to be innovative in an emerging payments space.

　　Key Responsibilities:

　　Lead a team of Chip product experts to deliver on the align strategy and goals.Monitor relevant industry trends, competitive landscape, digital trends, and market regulations to develop the right strategy to achieve business objectives.Deliver go to market strategy including the operationalization plans, the commercialization strategy, articulation of the value proposition, and ongoing metrics to measure benefits realized.Collaborate with Product owners to align on product roadmap including new product features, enhanced services, updates to specifications, as required to deliver on the overarching strategy. Engage internal business unit leaders and partners to understand customer needs and pain points, flesh out use case details, collaborate on new product concepts, and present implementable solutions to gain alignment on product strategy. Define capabilities for new payment products and services, identify/prioritize use cases, and design "minimum viable product" features and user stories to ensure a focus on delivering maximum value.

　　Skills / Experience:

　　Passion for payments and fintech. You are excited about emerging payments and keep your finger on the pulse of industry developments across the technological and regulatory landscape (e.g., faster payments, biometrics, etc.). Strategic thinker. You have experience developing strategy, are intellectually curious and have superb problem-solving and analytical skills to help us stay at the forefront of innovation.Effective communicator and influencer: Excellent written and oral communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience. Ability to indirectly influence a wide range of diverse stakeholders and mobilize and lead cross-functional teams. Collaborative team player. Ability to collaborate with internal stakeholders and effectively operate in ambiguity, white space, and quickly-evolving priorities.Office proficiency. You are fluent in Microsoft Word, Excel and PowerPoint with a general understanding of data analysis techniques.• Relevant experience. You have minimum 3 years of consulting, strategy and/or program management experience. MBA preferred.

　　Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

　　The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

　　Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

　　For a full list of Team Amex benefits, visit our Colleague Benefits Site.

　　American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

　　We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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