Operational Leadership:
Oversee all aspects of restaurant, bar, and banqueting operations within the hotel.
Lead and manage a dynamic team, fostering a positive and creative work environment.
Financial Management:
Drive financial returns by maximizing guest service quality and product offerings.
Develop and implement a tailored sales and marketing plan, understanding guest preferences and local market dynamics.
Ensure the efficient use of resources and adherence to budgets through careful financial planning.
Guest Experience:
Personally know and understand guests, delivering a 'wow' factor upon entry and exceeding expectations.
Maintain pristine restaurant and bar areas, ensuring personalized service, and adhering to standards while creating memorable experiences.
Team Management:
Recruit and develop a high-performing team with a focus on individuality, creativity, and passion.
Foster a positive work environment, ensuring clear communication, respect, and ongoing development opportunities for each team member.
Oversee uniform standards and maintain a clean and fresh appearance for the team.
Community Engagement:
Be the main face of the hotel's dining areas, actively promoting and driving business within the local community and industries.Financial Oversight:
Collaborate with the Finance team to secure and accurately manage financial processes.
Review and forecast payroll and expenditure, ensuring alignment with budgets and delivering positive financial results.
Asset Management:
Protect and enhance the value of assets through effective maintenance and housekeeping programs.Safety and Compliance:
Take responsibility for the safety of guests and employees by ensuring strict adherence to policies, particularly safety, security, and emergency procedures.Continuous Improvement:
Continuously review operations, driving improvements, and implementing changes as needed to enhance efficiency and guest satisfaction.Industry Representation:
Actively engage with local industries, promoting the hotel, restaurant, and bars to drive business and maintain a strong presence in the community.Creative Contribution:
Bring creativity into the role and encourage the team to share ideas for continuous improvement and excellence.At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.