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Director of Residential Services
Director of Residential Services-February 2024
Buffalo
Feb 11, 2026
About Director of Residential Services

  Overview

  Seeking a Full Time Director of Residential Services on our Buffalo Area Services Team

  Our Full Time opportunities offer:

  Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time

  Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)

  Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles

  Company Paid Basic Term Life Insurance for Employee

  Long Term Disability Insurance

  Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life

  Flexible Spending Account

  Tuition Assistance

  Eligibility for Federal Student Loan Forgiveness Program

  Tax Deferred Annuity (403B)

  Christmas Bonus

  SCOPE AND PURPOSE OF POSITION:

  To direct and plan all programming aspects related to the homeless population served by The Salvation Army in Buffalo. This includes, but is not limited to, programming for individuals and families which leads to the ultimate goal of self-sustainability, and continued advocacy for maximum shelter occupancy. These activities will conform to and be provided within The Salvation Army procedures and philosophy.

  Responsibilities

  ESSENTIAL DUTIES AND RESPONSIBILITIES:

  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Responsible for documentation in compliance with Agency and contract requirements including, but not limited to, ECDSS, FEMA, HUD, Food Bank of WNY, The United Way and The Salvation Army

  Actively participate in community activities to promote and maintain Shelter programs and occupancy

  Participate in networking with community coalitions of service providers, as appropriate

  Oversee compliance with funding and licensing sources

  Provide daily oversight of department activities and staff

  Recruit appropriate staff members in accordance with licensing requirements

  Conduct counseling sessions as necessary

  Oversee maintenance of up-to-date and accurate case files

  Provide direct supervision of various program aspects, including Resident Meetings, holiday celebrations and volunteers

  Provide direct oversight of building operations and maintenance as related to residents and shelter facility

  Provide advocacy for client base, with government sources, as necessary

  Advocate and initiate process for individuals requiring referral to other sources

  Provide workshops and information sessions in individual and group settings, as required

  Maintain program fidelity at all times, as required

  Maintain up-to-date and accurate inventory and other data as required

  Attend training sessions as required

  Participate in internal staff meetings as required

  Participate in and identify fundraising opportunities, grant acquisition as requested, and follow-up activities for successful completion of grant requirements

  Be available for out-of-area travel as may be required

  Exhibit fiscal responsibility

  Responsible to acquire up-to-date research on relevant subject matter related to homelessness (four synopses per year)

  Participate in all other duties and activities as requested or assigned

  Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice due to business needs.

  Qualifications

  SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:

  BA/BS with 3-5 years previous experience in program management and supervision

  Experience in individual and family social services programs

  Excellent communication skills, both verbal and written

  Excellent supervisory experience required.

  Valid driver’s license that meets The Salvation Army insurance requirements

  We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

  Job LocationsUS-NY-Buffalo

  Job ID 2024-12332

  Category Social Services

  Compensation Total compensation exceeds the stated base annual salary range

  Compensation Min USD $67,550.00/Yr.

  Compensation Max USD $67,550.00/Yr.

  Type Regular Full-Time

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