Live Your Passion. Add Your Magic.

　　At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

　　We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

　　If you are an internal applicant, please log into Workday and apply for your application to be considered.

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　　Director of Residence - Pendry Barbados

　　This position will require full-time presence in Barbados

　　Overview: The Director of Residences is responsible for the overall support and management of the day to day operations of the Residences. This includes but is not limited to owner communications, HOA board administration, financial management of the budget, owner services, property management and the general care of the residences, grounds and all aspects of the property. The function of this position must be in accordance with the management agreement and must fulfill all obligations set forth in the governing HOA documents. In addition, fluency in all aspects of the rental management program from legal terms/parameters, design standards and the ongoing servicing of residences in the program is essential.

　　Primary Responsibilities:

　　Operations

　　Upholds all Pendry operational standards that align with the brand business strategy and execution

　　Works collaboratively to put sustainable work processes and systems in place to support the execution of the residential onsite operation

　　Serves as a liaison to Association shared services Directors (ie Housekeeping, engineering, security, human resources and accounting)

　　Manages facilities and all departments working within the building/campus, including physical plant with attention to protection of the investment and plans to increase its value through superior care.

　　Participation in all public space inspections with engineering and housekeeping; to ensure all commons areas and back of house areas are well maintained and preventative maintenance measures are established and implemented.

　　Educates all Pendry associates on property about Pendry Residences through regular communication and training

　　Champions onsite Pendry Residences recognition program

　　Provides input and planning on an ongoing basis to address business needs and maintains operational service standards

　　Owner Services

　　Ensures all privacy and security matters are fulfilled for the homeowner including following protocol for contractors on property and inside the residence.

　　Educates owners on services provided (ie basic and ala carte such as preventative maintenance)

　　Manages the onboarding of new owners and move-in process

　　Creates and sends out monthly Pendry Residences newsletter: At Home

　　Coordinates all onsite outreach related to owner communications and special events

　　Develops relationships and recognizes preferences for each owner based on needs and desires of that owner

　　Implements the highest standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection

　　Maintains complete knowledge of and complies with all hotel and residence policies and procedures.

　　Maintains complete inventory of: Unit owners’ information, parking and storage spaces, monthly Association common dues, Owners’ monthly newsletter, resort features, services, and restaurant food concepts and information as well as other concierge related items

　　Services residential owner’s requests; pre-arrival, in-residence needs and assists with reservations at other Montage and Pendry hotels in the portfolio

　　HOA

　　HOA Budget management; includes adhering to the budget as well as assists in the preparation of the annual budget

　　Oversees administrative functions of the HOA in accordance with the CC&R documents

　　Attends and facilitates HOA meetings

　　Guides the board on appropriate property management requirements and governance compliance

　　Manages Board of Directors and Members of the board; training and guidelines

　　Rental Management Program

　　Manages rental communications and agreement administration and execution

　　Ability to present and comply with the terms of the Rental Management Program

　　Works in coordination with the hotel operations team as it relates to the inventory management and reporting related to the RMA program

　　Works in coordination with the onsite operations teams for the check-in, check-out process of RMA homes

　　Contributes to the review process related to RMA Design Guidelines and ensures that design standards are met

　　Financial

　　Oversees all financial accountability; house account billing, RMA billing, ala carte services and annual assessments

　　Reviews financial reporting and provides input in identifying budget variances and addresses accordingly

　　Implements invoice processing and approvals for all residential billing

　　Helps drive the annual budget process as a key deliverable ready to present to board and to gain approval

　　Relationships

　　Key stakeholder relationships include: residential owners, HOA board of directors, development/hotel ownership groups, local government agencies, residential sales/marketing teamQualifications:

　　College Degree

　　Property Management License/Certification

　　Previous Association Management preferred

　　Previous managerial experience with luxury residential or luxury hotel industry preferred

　　Previous experience as an owner and stakeholder liaison preferred

　　Proven financial acumen

　　Familiarization with rental management programs as it relates to SEC regulations preferred

　　Past experience managing a variety of outside vendors such as contractors and interior designers preferred

　　The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

　　In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

　　At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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