Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion.

　　What’s Your Why?

　　• Are you looking for a career opportunity that will help you grow personally and professionally? 

　　• Do you have a passion for helping others achieve Better Health? 

　　• Are you ready to join a growing team that shares your mission?

　　Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day

　　that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

　　THE OPPORTUNITY

　　The Director of Healthcare Operations will possess a high level of understanding of how to lead physicians, managers and care teams in a value-based healthcare delivery environment as well as traditional Medicare and commercial payor environments. The  Director of Healthcare Operations will partner with our VIPcare Regional Practice Managers to operationalize 5 Star Service to our patients.  This key team leader collaborates with other team leaders and departments to design and implement thoughtful growth and patient-based services.  Director of Healthcare Operations will work closely with physicians and leadership team to implement our core health care delivery strategies, as well as managing multi region daily clinic operations and driving our expansion efforts into current and new markets.  The role operates in a fast paced and engaging environment. 

　　Key Responsibilities:

　　Leadership: 

　　Partner with Regional Managers, Operations and Medical Director for best practices in Regions

　　Develop and maintain a successful platform - people, process and technology - to deliver on our culture and purpose

　　Works in conjunction with Physician Partners team and Shared Services Departments to support vital functions of Regions

　　Recognize opportunities and work collaboratively to design and implement solutions for clinic operations

　　Serve as additional support to Regional Managers to ensure smooth implementation of clinic acquisitions, moves and openings within region working with members of the M&A and De Novo Teams

　　Meets regularly with Region leadership and support partners (Providers, Regional Managers, Office Managers, Clinical Navigation) to give up to date reporting of metrics and solve for challenges

　　Participates in VIPcare Leadership meetings 

　　Team Building:  

　　Provide physician recruitment support through interviews and on site visits

　　Recruit, develop, train and motivate a best-in-class Regional Manager Team

　　Counsel and coach Regional Managers and Office Managers on leadership tactics

　　Create and set the tone for a culture of 5 Star Service with providers and care teams

　　Support provider relationships (physicians and mid-levels) and serve as escalation point for provider operational or team issues

　　Conduct ongoing one-on-ones and regular reviews with Regional Managers as determined by Team Resources Process

　　Onboard new Regional Managers with orientation to VIPcare culture and monitor/design training program as necessary 

　　Results: 

　　Focus on Quality, Care Management, Stars and Growth with relation to program adherence and results

　　Measure and report KPI’s on behalf of applicable regions

　　Guide, coach and drive the team to meet and exceed our goals 

　　Coordinate resources and departments to set goals and effectively work through Quality and STARS Program for each Region

　　Whiteboard Program Reviews and guidance through regular reviews of workflows and Clinical Navigation Metrics

　　Grow clinics to capacity through health plan and Physician Partner Relationships

　　Collaboration:  

　　Collaborate effectively with other operational team leaders and physicians

　　Communicates annual operational goals and expectations, devises plans to meet objectives

　　Demonstrates extraordinary customer service to all team members and other departments to include regularly scheduled meetings and communication

　　Facilitate Health Plan escalation issues as related to Regions

　　Work collaboratively with the Director of Operations to effectively solve operational challenges and implement solutions focused to improve clinic performance as it relates to additional internal departments. 

　　Vision:  

　　Know our business, our industry and our care model and meaningfully contribute to shaping the future of health care  

　　Identify, plan and implement areas of strategic growth within regions for new office expansion

　　Participation in active Physician Recruitment to region clinics

　　Steer region growth deliverables in conjunction with Marketing and Physician Partners

　　Preferred Education Skills/Requirements:

　　Bachelor’s Degree in healthcare or business management, or appropriate experience; Master's preferred.

　　Minimum 5 years of progressively responsible experience in practice or healthcare management

　　Experience in developing strong physician relationships and able to lead others in initiatives aimed at strengthening patient and physician experience, integrating and optimizing services and developing a motivated, high-performing team

　　Demonstrated knowledge of physician group operational and financial performance; revenue generation, cost control, productivity enhancements and patient satisfaction

　　Strategic and tactical skills, including data/metric analysis, action planning, decision support, and operations

　　Demonstrated ability to identify trends and act on opportunities gained from insights

　　Ability to think critically, solve complex challenges and productively manages conflict

　　Experience and comfort working in a matrixed organization with shared services and resources

　　Possesses dynamic skills in organizational standardization and transformation

　　Demonstrated dedication to the mission, vision, values and goals of the organization

　　COMPENSATION & BENEFITS

　　We offer competitive compensation and comprehensive benefits package:

　　Competitive base salary with bonus potential upon placement/retention

　　Medical, dental, vision, disability and life

　　401k, with employer match

　　Paid time off

　　Paid holidays

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