Overview

　　Serving as a cornerstone of northern Atlanta’s newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves and located within steps of SunTrust Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining.

　　Our luxury hotel features 16 floors with 264 rooms including 28 suites, over 20,000 square feet of meeting space and can accommodate business travelers, families on vacation and everyone in-between. Redefining "live, work, play," we are a proud "play, work, stay" destination and seek to provide an unforgettable experience enhanced by our hotel's elevated pool deck in addition to our Lobby Bar and hotel restaurant.

　　Job Description

　　To work closely with the Director of Operations and Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.

　　Responsibilities

　　Ensure registration cards are completed.

　　Ensure all needed reports are run.

　　Continued training done with all associates. Ensure MOS& POE program is consistent.

　　Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.

　　Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

　　Be familiar with the hotel computer system for training, maintenance and trouble shooting.

　　Complete rate discrepancy report and make needed changes.

　　Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.

　　Complete check-out with balance report.

　　Complete credit check daily.

　　Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

　　Assist with departmental scheduling and monitoring payroll productivity.

　　Directly oversee all aspects of Front Office, Guest Services and the PBX department.

　　Attend meetings as assigned by Director of Rooms.

　　Qualifications

　　At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.

　　Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.

　　Must have excellent organizational, supervisory, customer service skills.

　　Must be able to work well under stressful situations and handle challenges in a professional manner.

　　Must have a 4 diamond presentation.

　　Job LocationsUS-GA-Atlanta

　　Posted Date2 weeks ago(1/16/2024 6:13 PM)

　　Requisition ID 2024-103868

　　of Openings 1Category (Portal Searching) Front Office Operations