Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Director of Enterprise Accounts, Operations. The Director of Enterprise Accounts, Operations is an internal and external point of contact for operational expertise and knowledge, regarding Enterprise Accounts. As an Operations expert, the Director primarily focuses on supporting the Enterprise Accounts Operations. This position can be remote or located in a local Allied Universal office.

RESPONSIBILITIES:

Leadership role responsible for understanding and collecting data, including but not limited to, Armed Services, licenses, fire protection, risk evaluation, safety, technology, wage collection specifications, and unique Request for Proposal (RFP) requirements

Partners with the appropriate corporate functions to educate and gather accurate information to ensure alignment with Allied Universal’s vision and initiatives (Legal, Risk Management, Safety, Billing, Pricing, Procurement, Human Resources, Benefits, Information Technology)

Takes lead with the Portfolio teams Branch operations, and corporate support departments on operational and business development related projects (training, new technology implementation, metrics, etc.)

Consults, educates, and provide recommendations to the Enterprise Accounts team by utilizing their operational expertise and experience

Analyzes data, makes recommendations to improve current portfolio processes, performance, and financial state of account (WinTeam, DOMO, PL, Wage Reviews/ERI, etc.)

Attends project meetings with existing and prospective Enterprise Accounts clients as part of the on-going relationship building process

Assist and support Enterprise Account Vice President with other duties and responsibilities as needed

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalent

Current driver’s license if driving a company- or customer-owned vehicle

Minimum of six (6) years of operations experience in the security industry in a leadership role

Strong level of understanding of Allied Universal’s operations, client diversity, etc.

Solid understanding of all key corporate functions, their roles in the organization, and the ability to build and maintain productive partnerships with key contacts in corporate functions

Demonstrated initiative, adept at handling multiple assignments, prioritizing tasks, and meeting deadlines

Committed to delivering high-quality customer service, building client relationships, upholding integrity, and delivering continuous financial results

Proficient in web-based applications and computer systems Including Microsoft Office and able to effectively utilize all available office management technology

Demonstrated ability to collaborate and engage as a leader

Ability to successfully partner with all levels of the organization to identify, analyze, and solve problems for continuous improvement

Able to use independent judgement and discretion

PREFERRED QUALIFICATIONS (NICE TO HAVE):

College degree in business, marketing, protective service, or related field of study

Knowledge of security Industry

BENEFITS:

Medical, dental, vision, basic life, ADD, and disability insurance

Enrollment in our company’s 401(k)plan, subject to eligibility requirements

Eight paid holidays annually, five sick days, and four personal days

Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2024-1263569

Location: United States-Virginia-Richmond

Job Category: Enterprise Accounts, Sales and Marketing