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Director of Concessions
Director of Concessions-March 2024
Baltimore
Mar 31, 2026
About Director of Concessions

  Levy Sector

  Position Title: Director of Concessions

  Starting Pay: [[cust_StartingPayRate]] per hour

  We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1258822.

  The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

  Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

  Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

  From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

  For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/

  Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

  Job Summary

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  Hiring Manager responsible for content of Job Summary, with limit of 4,000 total character spaces.

  Job Summary:

  Key Responsibilities:

  Overseeing all aspects of concessions operations

  Ensuring the recruitment and training of team members in our standards and procedures

  Working with the location leadership team to continually drive improvements in guest satisfaction and financial results

  Driving engagement within the concessions department

  Overseeing all aspects of season planning and event preparation in the concessions department to ensure maximum event readiness

  Ensuring point of sale updates and regular maintenance checks are completed

  Completing calorific analysis of menu items in partnership with the culinary team

  Ensuring the timely implementation and communication of promotions

  Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure

  Working in partnership with other departments to ensure accurate completion of the requisition process

  Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations

  Ensuring compliance with all Payment Card Information rules

  Implementing concessions Production Sheet to ensure accurate production and minimal wastage

  Conducting progressive coaching with team members

  Completion of monthly financial reporting and action planning

  Ensuring regular maintenance, cleaning and inspection of all concessions areas and equipment

  Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed

  Completion and processing of alcohol incident logs to identify recurring issues or trends

  Overseeing recruitment activities for team members and non-profit groups

  Support location "Keys to the Future" activities to develop future leaders

  Support team member orientation training

  Oversee service standards during events to ensure a high level of the guest experience

  Ensuring accurate end of month inventory completion

  Partnering with purchasing team to manage product transfers and requisition sheets to accurately track products during events

  Managing and resolving guest complaints

  Managing team member incidents/accidents and following all required reporting procedures

  Managing the onboarding of new management employees in line with our #bestdayever process

  Conduct monthly safety training for team members

  Managing team member scheduling in line with demand forecasts

  Verifying payroll, entering gratuities

  Subcontractor communications - ensure they have all correct paperwork in, scheduled properly, staffing has done appropriate trainings, etc.

  Responsible for the accurate and timely completion of month-end inventory for the concessions department

  Completing building walkthroughs during events

  Working with location partners to manage the implementation standards agreed through sponsorship deals

  Supporting other locations/properties, as needed

  Preferred Qualifications:

  5+ years of experience in a food and beverage operational position

  Bachelor’s degree in hospitality management is preferred

  High level of computer literacy

  Passion for hospitality, food, and retail

  Excellent interpersonal and stakeholder management skills

  Able to work evenings and weekends, as dictated by event schedule

  Apply to Levy today!

  Levy is a member of Compass Group USA

  Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

  Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

  Associates of Levy are offered many fantastic benefits.

  Instapay (early access to your wages) and high interest savings both through the EVEN app

  Associate Shopping Program

  Health and Wellness Program

  Discount Marketplace

  Employee Assistance Program

  Req ID: 1258822

  Levy Sector

  [[Cust_clntAcName]]

  Jo-Ann M Patterson

  [[req_classification]]

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