FirstEnergy at a GlanceWe are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.About the OpportunityThis is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]Provides strategic direction and leadership for FirstEnergy's Network Engineering & Operations department, including the following core managerial areas of responsibility:Information Technology (IT) Networks: Core networks that are foundational for FE's enterprise communications - including Transport-WAN (Wide Area Network), Data Network-LAN (Local Area Networks), Voice & Video Operations, Fiber Networks, Data Center networks, and external communications to ISP and cloud providers. Responsible for FE's network routing & switching, wireless LAN (802.11x) networks, data center networks (Nexus, PODs, etc.), voice & video services (VoIP, PBX, voice mail, voice recorders, phones, IVR, video, and satellite), optical transport systems (DWDM, SONET, MPLS), wireless transport systems (microwave, two-way land mobile radio, cellular), and FE's 9,000+ mile fiber network. Responsible for frequency coordination services and maintaining FCC compliance for licensed spectrum.Operational Technology (OT) Networks: Purpose-built networks for utility operations and those networks on the edge that provide communications for real-time monitoring & control, asset health monitoring, and other operational systems located in control centers, substations, and field area network environments. Responsibilities include the architecture, engineering, design, implementation, operation, maintenance, regulatory compliance, and ongoing reliability of real-time data networks for the Energy Management System (EMS), Distribution Management System (DMS), Generation Management System (GMS), Supervisory Control & Data Acquisition (SCADA), Field Area Networks supporting line switching & advanced Smart Grid functions, and encryption technologies used to support those networks. Also accountable for engineering support for related DC power systems, generator backup power, coordination of construction & modification of FE communication towers, and drafting services for network systems.IT System Operations: Key operational functions supporting IT and the larger FE enterprise, including the Systems & Network Operations Center (SNOC), Enterprise Systems Management (ESM), Print-Insert Operations, and Data Center Operations. Responsibilities include 24x7 monitoring of FE systems and networks, including applications, databases, servers, and voice & data networks, executing batch job scheduling functions, maintaining a centralized monitoring environment to provide proactive management and timely response to problems, accountability for CIP change control and configuration management compliance monitoring & reporting, and aligning FE's data center operations to industry best practices. Also responsible for printing over 55 million bills per year, as well as associated bill insert operations.RESPONSIBILITIES:Provides strategic direction and daily leadership for the Network Engineering & Operations department, which is primarily responsible for the platforms that deliver secure, reliable, and high-performance business and operational communications for the FE enterprise, monitoring and response to network & system events, data center operations, and pri