About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Are you looking for an exciting opportunity to join a global communications services provider that ignites business growth by connecting people, data and apps? Do you have a passion for program management and agile transformation? If so, you might be the perfect candidate for the Director of the Marketing Program Management Office (PMO) role at Lumen. As the Director of Marketing PMO, you will be responsible for providing strategic direction and leadership for the successful execution of marketing campaigns and programs, as well as championing the adoption of agile methodologies across the organization. You will oversee the planning, coordination, and execution of campaigns and programs to ensure they are delivered on time, within scope, and on budget. You will also guide and support teams in implementing and improving agile processes, working closely with cross-functional teams to introduce agile principles into project management processes. You will be part of a dynamic and collaborative culture that values teamwork, trust and transparency, and empowers you to nurture your potential and grow your career.

The Main Responsibilities

Project Leadership (40%): Provide strategic direction and leadership for the successful execution of Marketing campaigns and programs. Oversee the planning, coordination, and execution of campaigns and programs to ensure they are delivered on time, within scope, and on budget. Identify potential risks and challenges to program delivery.

Agile Transformation (20%): Champion the adoption of agile methodologies across the organization, promoting agile values, principles and practices, including deploying and managing the supporting infrastructure (e.g., Jira instances). Guide and support teams in implementing and improving agile processes, working closely with cross-functional teams to introduce agile principles into project management processes.

Scrum Management (15%): Oversee and support Scrum Masters in optimizing Scrum processes, facilitating ceremonies, and removing impediments to ensure successful product development. Lead and mentor Scrum Masters in optimizing scrum practices to enhance team productivity and project success.

Resource Management (5%): Effectively manage resources to ensure the right talent is allocated to projects. Work with Marketing VPs and HR and project teams to identify skill requirements and ensure proper staffing for successful execution.

Risk Assessment and Mitigation (5%): Identify potential risks and challenges to program delivery. Develop and implement risk management strategies to proactively address issues and minimize disruptions.

Performance Monitoring (5%): Establish key performance indicators (KPIs) and metrics for program management. Regularly analyze and report on program progress to executive leadership and stakeholders.

Continuous Improvement (5%): Drive a culture of continuous improvement within the program management team. Identify opportunities for process enhancement and implement initiatives to increase efficiency and effectiveness.

Talent Development (5%): Support the professional growth and development of program management staff. Provide mentorship, coaching, and training opportunities to nurture their skills and capabilities.

What We Look For in a Candidate

Bachelor's degree in Marketing, Business, or a related field; MBA or advanced degree is a plus.

Proven experience (10+ years) in marketing project management or a related role.

Exceptional organizational skills and attention to detail

Ability to work in a fast-paced environment and adapt to changing priorities

Extensive experience in program management with a successful track record of delivering complex initiatives.

Strong expertise in agile methodologies and frameworks, particularly scrum; scrum certification preferred

Excellent leadership and communication skills, with the ability to influence and collaborate effectively across all levels of the organization

Demonstrated ability to manage and prioritize multiple projects simultaneously

Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels

Exceptional problem-solving and decision-making abilities, with a data-driven approach to problem-solving

Strong business acumen and strategic thinking abilities

Experience in resource and budget management

Demonstrated ability to manage multiple projects concurrently and prioritize effectively

Experience in leading and developing high-performing teams

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$128310 - $171080 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$135060 - $180080 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$141820 - $189090 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$148570 - $198090 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 333297

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

128310

Salary Max :

198090

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.