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DIRECTOR, INFORMATICS
DIRECTOR, INFORMATICS-March 2024
Wayne
Mar 28, 2026
About DIRECTOR, INFORMATICS

  Crothall Healthcare

  Salary:

  Other Forms of Compensation:

  Pay Grade: 17

  Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com.

  Job Summary

  Join Crothall HTS - where your career thrives, your potential is unleashed, and you contribute to shaping the future of healthcare technology. Whether you're just starting out or are a seasoned professional, our commitment to a People First approach ensures that wherever you are in your career path, you'll find opportunities for growth, development, and fulfillment. Your journey with us is not just a job but a rewarding career where you play a vital role in patient care.

  SUMMARY: The Director of Informatics provides leadership for Healthcare Technologies Solutions strategy and daily operations of its information systems, including the HTS computerized maintenance management systems (CMMS). This critical role must ensure that the CMMS system is designed and performs for our customer and operations in a manner that is compliant with requirements of The Joint Commission, CAP, DNV, CLIA, AOA, NFPA 99, State and other agencies and to provide needed information to all HTS employees and clients.

  RESPONSIBILITIES:

  Direct both strategic and daily operations of Informatics personnel

  Responsible for all matters related to the businesses computerized maintenance management system (CMMS).

  Act a subject matter expert on CMMS system.

  Continuous evaluation of software market and current program to ensure system is responsive to business needs.

  Communicate and drive enhancement and interfaces for CMMS

  Implement new HTS initiatives into CMMS Software (i.e. regulatory changes, reporting, enhancements, etc.)

  Provide training to operations personnel as required

  Support new client Start Up Teams

  Inventory data management and integration into CMMS system.

  Manage Crothall HTS SharePoint Portal

  Ensure key business content is available to HTS.

  Update with the latest HTS news/ training/ presentations.

  Manage HTS Team Drive

  Interface with appropriate internal HTS groups (i.e., TRC, Compliance, Sales, Capital Planning, Field Service Support)

  Prepares department budgets to deliver top and bottom-line objectives in accordance with P&Ls.

  Develops dynamic staffing model to reflect business needs.

  QUALIFICATIONS:

  P&L experience.

  A minimum of ten (10) years of experience in healthcare support services management.

  A minimum of ten (10) years of experience in healthcare CMMS support.

  Proven ability to develop and implement new business models in the healthcare support services markets

  Experienced in successful resolution of complex problems under pressure.

  Excellent written and verbal communication skills

  5-7 years of ServiceNow experience

  Must be able to successfully complete criminal background checks (State and Federal) and drug screenings.

  Extensive travel may be required in this position.

  EDUCATION:

  Bachelor’s degree in a technical discipline or healthcare administrative field, or equivalent degree or experience.

  Proven ability to manage a team.

  COMPUTER SKILLS:

  Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint Outlook and SharePoint.

  Apply to Crothall today!

  Crothall is a member of Compass Group USA

  Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

  Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

  Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

  Crothall maintains a drug-free workplace.

  Applications are accepted on an ongoing basis.

  Associates at Crothall are offered many fantastic benefits.

  Medical

  Dental

  Vision

  Life Insurance/ AD

  Disability Insurance

  Retirement Plan

  Flexible Time Off

  Holiday Time Off (varies by site/state)

  Associate Shopping Program

  Health and Wellness Programs

  Discount Marketplace

  Identity Theft Protection

  Pet Insurance

  Commuter Benefits

  Employee Assistance Program

  Flexible Spending Accounts (FSAs)

  Req ID: 1270361

  Crothall Healthcare

  JENNIFER PULLUM

  [[req_classification]]

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