Position: Director, Growth Management

　　Salary: $135,000-155,000

　　Location: West Coast

　　Job Description:

　　The Director, Growth Management, will be responsible for developing and executing a sales strategy that will increase revenue and market share for Forward Air. They will play a pivotal role in shaping our growth strategies, overseeing their execution, and ultimately driving sustainable financial growth. The ideal candidate will have extensive experience in strategic planning, business development, and the transportation industry, along with strong leadership skills.

　　Join the Sales team at Forward Air, an industry-leading expedited LTL transportation company that is revolutionizing the logistics industry at the perfect time. Our innovative technology, extensive network, and unmatched service capabilities allow us to provide tailored solutions for businesses of all sizes, from local retailers to Fortune 500 companies. We are looking for dynamic sales professionals to join our team and help us continue to grow and expand across the country. With competitive compensation, excellent benefits, and opportunities for career growth, Forward Air is the perfect place to advance your sales career and make a lasting impact in the transportation industry. Join us today and be a part of the future of logistics!

　　Core Responsibilities & Duties:

　　Responsible to grow revenue with our core customers consisting of International Freight Forwarders, Domestic Freight Forwarders and Airlines

　　Oversee all aspects of business development efforts, including market research, competitive analysis, customer segmentation, product development, and customer acquisition

　　Identify and pursue growth opportunities, such as new markets, trends, and technologies

　　Coordinate with sales, marketing, and account management teams to align with growth strategies and targets

　　Analyze growth metrics and provide detailed reports to the executive team on the progress of growth strategies

　　Establish and manage strategic partnerships to drive business growth

　　Create a culture of innovation and agility within the organization

　　Oversee the budgeting and resource allocation for growth initiatives

　　Lead and motivate teams to meet or exceed growth targets

　　Manage risks and challenges that could impact the company's growth

　　Develop and execute a sales strategy to meet or exceed sales targets and increase market share

　　Meet with customers to understand their needs and recommend appropriate transportation solutions that will benefit their business

　　Build and maintain strong relationships with customers and serve as their main point of contact, providing them with exceptional customer service and ensuring customer satisfaction

　　Collaborate with the sales team and other departments to ensure customer needs are met and expectations are exceeded

　　Provide accurate and timely reporting of sales activities and customer interactions in the company's CRM system (Salesforce)

　　Continuously improve product and industry knowledge to stay up-to-date on market trends and competition.

　　Other duties as assigned

　　Qualifications:

　　Bachelor's degree in Business, Sales, or a related field

　　A minimum of 7 years of experience in a strategic planning or business development role, with at least 4 years in a leadership role.

　　Proven track record of achieving sales targets and growing accounts

　　Excellent communication, negotiation, and interpersonal skills

　　Strong problem-solving and decision-making abilities

　　Ability to work independently as well as in a team environment

　　Knowledge of CRM software (Salesforce) and Microsoft Office Suite

　　Skills:

　　The ideal candidate will possess a “can do” attitude with a “will do” work ethic

　　Must have the ability to work in a fast paced/high volume sales environment

　　Forward Air is an Equal Opportunity employer.

　　About Us

　　Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

　　Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

　　Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

　　About the Team