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Director, Data Analytics and Insights
Director, Data Analytics and Insights-January 2024
Boston
Jan 14, 2026
About Director, Data Analytics and Insights

  Job Description:

  Are you passionate about leveraging varied analytical techniques and using myriad data sources (e.g., customer attributes and behaviors, transactional history, call transcripts, digital activity, business financials) to improve product offerings? Are you ready to drive rapid experiments & strategic insights to optimize every aspect of customer experience?

  If yes, we want you to join our upbeat and hardworking team and make a real-world difference for Fidelity's 36 million investors.

  The Team

  We are looking for an accomplished professional to be a creative and collaborative team member, helping develop and drive strategic analytical initiatives. As an indispensable member of CKSI, you'll be embedded in a business unit and will be a part of an agile inter-disciplinary team with a diverse set of skills across analytics, engineering, and data science, partnering to optimize and personalize the Fidelity experience.

  The team will look up to you as a senior subject matter authority in analytics & insights.

  The Expertise We're Looking For

  10+ years of proven experience in Analytics as Data Architect, Data Modeler, or similar rolesMBA or MS in a technical/ quantitative field such as Engineering, IT, Computer Science a plus.Experience with big data technologies / languages such as Snowflake, Hadoop, Apache Pig, Hive required.Proficiency with programming / database querying tools (SQL, NOSQL etc) and data visualization tools (Qlik, Tableau, etc.) is required.Knowledge of data governance, quality, security, and privacy principles and practicesExperience with digital analytics using tools such as Adobe analytics is a plus.

  Responsibilities

  Analyze the current state of the data and identify gaps, issues, and opportunities for improvement.Bring in strategic thoughts to define and detail the data strategy, standards, policies, and best practices to facilitate smooth data consumption and analytics.Collaborate with external partners/vendors to understand their data architecture/processes and data feeds to optimize the data ingestion by Fidelity systems.Collaborate with data architecture team to help craft and develop logical and physical data models, data dictionaries, data flows, and data mappings.Analyze the questions/use cases unique to business and ensure the available or planned outcome can help answer the same.Partner with Data Analytics and Platform teams to solve and resolve data issues and provide strategic support to ensure the quality, integrity, security, and data availability.Proven track record presenting to senior executives-delivering meaningful insights through data analytics/research and then presenting sophisticated data, analyses, statistics, and research findings in a simple, clear, and meaningful way.

  Certifications:

  Company Overview

  Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

  Join Us

  At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

  At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working". Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.

  We invite you to Find Your Fidelity at fidelitycareers.com.

  Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

  Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

  At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

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