We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

　　Working Arrangement

　　In Office

　　Job Description

　　The opportunity

　　This role will represent Agency Management Team to take an ownership and responsibility for the full end-to-end delivery of the Manulife Pro program and Agency MDRT program, MBA program, and any other programs which may be launched from time to time.

　　What motivates you?

　　You obsess about customers, listen, engage, and act for their benefit 

　　You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 

　　You thrive in teams, and enjoy getting things done together

　　You take ownership and build solutions, focusing on what matters 

　　You do what is right, work with integrity and speak up

　　You share your humanity, helping us build a diverse and inclusive work environment for everyone 

　　On the job you will:  

　　1. Manulife Pro Program Management (60%)

　　Ownership and responsibility for the full end-to-end delivery of the Manulife Pro program.

　　Handle all monthly calculations and checks for agent promotions, demotions, and MOC.

　　Handle all agent queries regarding the Manulife Pro program.

　　Work with Program Managers in the team to champion the program deployment to front line (including collaboration with Agency Training and Agency Business Management teams).

　　Work with Program Managers in the team to deliver all financial and non-financial benefits which are part of the program, including any phased enhancements and optimization over time. This will include working with leaders from other departments as well as from Manulife regional teams.

　　Own all performance management and reporting relating to the program, and use cohort management approach and practices to drive Manulife Pro MAPA KPIs.

　　2. MDRT and Other Programs (25%)

　　Be responsibility for our Agency MDRT program, MBA program, and any other programs which may be launched from time to time.

　　3. Other General Management and Program Leadership (15%)

　　To support the effective operationalization of Agency Programs, this role will also need to work with cross-functional departments to ensure overall program alignment. (For example, analysis and deployment of 13M persistency metrics, codification of required program metrics such as FYP, risk analysis for underwriting limits etc.) Conduct and provide presentations and updates to senior executive management team and regional teams on overall program progress and metrics, including recommendations and business cases where necessary. Overall team management of the Agency Program Management team.

　　What motivates you?

　　You obsess about customers, listen, engage and act for their benefit.

　　You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

　　You thrive in teams and enjoy getting things done together.

　　You take ownership and build solutions, focusing on what matters.

　　You do what is right, work with integrity and speak up.

　　You share your humanity, helping us build a diverse and inclusive work environment for everyone.

　　What we are looking for

　　Bachelor degree is a minimum. Master’s degree will be favourable.

　　At least 8 years of fulltime work experience, with demonstrable experience in delivering high profile projects/programs for the company.

　　At least 3yrs of experience leading a team of 3 people or more.Project consultancy and management consultancy. Experience is a plus. Prior PnL ownership and/or business unit ownership is a plus.

　　Advanced level in Microsoft Office Suite, in particular Excel and Powerpoint.Should have basic knowledge level in data analytics, including some basic level of database coding (e.g. SQL), and front-end data analytics tools (e.g. PowerBI).

　　Excellent communication and interpersonal skills

　　Strong in senior stakeholder management and working collaboratively across departments

　　Work across all functions in MVL, including local and regional teams

　　What can we offer you

　　A competitive salary and benefits packages.

　　A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

　　A focus on growing your career path with us.

　　Flexible work policies and strong work-life balance.

　　Professional development and leadership opportunities.

　　Our commitment to you

　　Values-first cultureWe lead with our Values every day and bring them to life together.

　　Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

　　Continuous innovationWe invite you to help redefine the future of financial services.

　　Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

　　Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .