The Dobson Fiber Direct Sales Supervisor leads an assigned outside sales team to achieve Dobson Fiber Business sales goals. The Dobson Fiber Direct Sales Supervisor trains and coaches the performance of outside sales in all Dobson Fiber markets to ensure that corporate sales and retention strategies are followed, and goals are achieved. The position works in an office setting with customer visits and sales ride-alongs. The role is part of a budget-driven sales organization; pressure to meet ambitious sales goals and will involve people management and complexity. The use of a personal or company car to travel occasionally to customers’ locations within the system is an expectation of the role. Primary Responsibilities and Essential Functions Essential functions of the role include leadership, planning, communication, administration, and self-development. Primary responsibilities within these functions include: Develops a professional sales culture. Serves as a role model for the sales team in all aspects of the business. Balances the urgency of meeting budget goals with a focus on team success. Hires and builds a sales team that has the ability and resources to achieve sales and retention goals. Coaches, develops, and manages the performance of the outside sales team to ensure they have the capabilities required to meet targets for revenue growth, service, productivity, quality, and optimization of customer satisfaction within assigned areas. Serves as a subject matter expert or advisor on selected customer sales and handles issues escalated by team members. Facilitates segment-specific strategic planning to maximize market share and revenue and maximize the potential of the team’s account lists. Assigns accounts to appropriate account representatives with consideration to growth, cost of sale, and client potential. Sets sales goals and other defined sales metrics for outside sales representatives, based on corporate/regional sales goals for the assigned market. Develops appropriate territory structures for geographical and/or vertical markets where applicable. Develops account forecasts and manages sales team to achieve maximum revenue while maintaining profitability. Communicates customer concerns, sales opportunities, implementations, and related issues within the sales team, across the local system, and across systems. Recommends and coordinates implementation of solutions with various Dobson Fiber organizations. Leads sales team meetings to coordinate sales efforts and communicate changes in direction, products, policies, expectations, processes, and standards. Works with the Sales Administrator to ensure customer leads received from their direct reports are passed to the Outside Sales Representatives as appropriate. Coordinates and maintains effective working relationships with other Dobson Fiber departments to ensure high-quality customer service. Controls expenses while meeting or exceeding corporate revenue goals and maximizing product margin. Attends job-related training and informally remains current on technical information regarding Dobson Fiber telephony, data products and sales through completion of required/recommended training programs. Creates and participates in opportunities to serve as a public representative and image builder of Dobson Fiber in the local community in order to network and develop and maintain Dobson Fiber’s presence, e.g., promotes and/or attends non-profit events, serves as a member of the Chamber of Commerce and other local councils. Qualifications Minimum 10 years of experience in a related field or a BS/BA degree in a related discipline with 6 years of experience in a related field and at least 1 year of experience in a management or lead role. Preferred 5 or more years of experience in a management role; outside sales management and strategic planning experience. 3 years’ experience in communications sales. Experience in the telecommunications industry. Experience with cloud-based solutions.