Digital Manager

　　Salary

　　$124,009.60 - $174,595.20 Annually

　　Location

　　Tacoma, WA

　　Job Type

　　Non-Classified

　　Job Number

　　P1000-24

　　Department

　　City Manager

　　Opening Date

　　01/18/2024

　　Closing Date

　　2/1/2024 5:00 PM Pacific

　　Description

　　Benefits

　　Questions

　　Position Description

　　The City of Tacoma is recruiting for the position of Digital Manager for the Media and Communications Office. Timely, accurate, and transparent communication with all people of Tacoma, including City employees, is a priority for the City of Tacoma (COT) and its Media and Communications Office (MCO). This position requires the diverse and creative skills of a professional website and social media manager who will manage, execute, and support communications and content development for the City of Tacoma’s many external and internal digital platforms. This position will provide critical input during the City of Tacoma’s external website re-design and once completed, will be responsible for daily management of the external website and internal SharePoint site “Tacoma Hub”, including supervision of the MCO’s social media team and content management of city-wide web stewards, ensuring that all digital content is accurate, professional, transparent, and posted in a timely manner. The position reports directly to the Media and Communications Director

　　Primary Responsibilities:

　　Project Management:

　　In partnership with the City’s IT Department, lead projects within the MCO. This includes the City’s website redesign and other future projects that will enhance the City’s digital communications tools.

　　Content and Platform Management:

　　Daily management of external website, internal SharePoint, social media, and all digital platforms, their content, and contributors. He/she/they will manage all multi-media platforms with an emphasis on growing capabilities and improving communication requirements that evolve over time. Responsibilities include: - Copy editing accurate city-wide digital content, - Webpage and microsite approval and creation, - Website and social media maintenance, text, images, updates, and - Any redesigns of the City of Tacoma’s digital platforms, using the City’s Content Management System (CMS) in collaboration with the City’s IT Department.

　　Supervise MCO’s social media team and manage all the City of Tacoma’s (COT) digital content creators. Responsible for assigning digital content within MCO and approving digital content submitted by COT web stewards.

　　Partner with internal and external digital content creators, managers, editors, designers, developers, and others to ensure the City of Tacoma’s digital services meet public and internal city needs and align with COT policies and standards.

　　Qualifications

　　Bachelor's degree public or business administration or directly related field

　　AND

　　5 years of progressively responsible analytical and/or program coordination/management work in area related to assignment including 1 year prior at senior, lead and/or supervisory level

　　*Equivalency: 1 year of experience = 1 year of education

　　Desired Qualifications:

　　BA in Digital Media/Communications, Human Computer Interaction Design, or related degree/experience

　　3 years website development

　　3 years website design, and content and site maintenance

　　2 years in program management or managing web teams

　　2 years social media management

　　Experience with accurate and transparent digital and social media content creation and copy editing

　　Excellent verbal, written and digital communication and problem-solving skills

　　Ability to accurately disseminate City information using multiple platforms, including digital, video, and social

　　A demonstrated appreciation for diversity in the workplace

　　Excellent time management skills and the ability to adapt to different and emerging styles

　　Ability to work independently with accuracy and competency while detail-oriented

　　Ability to maintain confidentiality

　　Willingness to learn and implement emerging communication platforms with accuracy and professionalism

　　Technical skills, to possibly include HTML, CSS, JavaScript, WordPress, UX Design,Information Architecture and CMS management systems, Adobe Creative Suite, Final Cut Pro, and/or commensurate

　　Selection Process & Supplemental Information

　　Apply

　　Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position and links to any examples.

　　Applications will be reviewed as they are received for interview consideration.

　　Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

　　Communication from the City of Tacoma:

　　We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

　　City of Tacoma Commitment to Diversity and Inclusion

　　Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

　　The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

　　If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400.

　　The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

　　Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

　　Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

　　Vision Coverage: For eligible employees and their eligible dependents.

　　Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

　　Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

　　Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

　　Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

　　Other Employment Information

　　Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

　　Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

　　Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

　　Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

　　01

　　Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application. I understand that any form of cheating or falsification will disqualify my application for further consideration.

　　Yes

　　No

　　02

　　Do you have a Bachelor's degree public or business administration or directly related field?

　　Yes

　　No

　　03

　　Do you have 5 years of progressively responsible analytical and/or program coordination/management work in area related to assignment including 1 year prior at senior, lead and/or supervisory level?

　　Yes

　　No

　　04

　　What experience do you have in digital management and communications? Please provide detail.

　　05

　　What experience do you have in website development, design and maintenance? Please describe in detail?

　　06

　　What interests you in this position and how does it fit into your career plans?

　　07

　　Describe the elements necessary for a successful team and how you see yourself contributing to those elements.

　　08

　　One of the City's Principles that guides us is Equity. Describe what equity means to you and describe an experience you have working with diverse groups of people.

　　09

　　Please tell us how you learned about this job opening.

　　Job Interest Card notification

　　Internet search

　　Professional organization

　　Military organization

　　Union job posting

　　City of Tacoma employee

　　Online job board posting

　　Word of mouth

　　LinkedIn

　　SEED

　　TTEP (Tacoma Training and Education Program)

　　Indeed

　　Facebook

　　Instagram

　　Careers in Government

　　Government Jobs

　　NWPPA

　　Outreach Event

　　10

　　Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.

　　11

　　What experience do you have in project management? Please provide an example and details of the project.

　　Required Question

　　Agency

　　City of Tacoma

　　Address

　　Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764

　　Phone

　　253-591-5400

　　Website

　　http://www.cityoftacoma.org

　　Apply

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