Do you want your voice heard and your actions to count?

　　Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

　　With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

　　Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

　　OVERVIEW OF THE DEPARTMENT/SECTION

　　We are MUFG. 360 years of heritage. A world-class set of businesses. And more than 180,000 employees in 50 markets. It’s no surprise that MUFG has grown to become one of the top five banks in the world. Our services include commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. MUFG offers stability in an ever-changing market, providing services to high-profile clients worldwide.

　　Our vision? To become the world’s most trusted financial group. You’ll help us achieve it.

　　Please visit our website for more information - https://www.mufgemea.com/ .

　　The Corporate Communications team is responsible for protecting and enhancing the brand and reputation of the firm with media, clients and other external stakeholders. Its activities also underpin employee engagement and cultural change by managing and implementing a range of communication strategies from Executive-led Town Halls and intranet content to corporate Identity and management of brand guidelines.

　　The team manages:

　　External stakeholder communications

　　Media relations

　　Issues management

　　Social media

　　Client communications

　　Internal communications

　　Intranet content

　　Executive communications and Town Halls

　　Divisional communications

　　Employee/team newsletters

　　Brand and Digital

　　Corporate Identity and management of brand guidelines

　　Intranet management

　　Websites – content and development

　　Advertising and sponsorship

　　Conferences and Events

　　Contents production

　　NUMBER OF DIRECT REPORTS

　　There are no direct reports, however, the role holder will be expected to help manage agencies.

　　MAIN PURPOSE OF THE ROLE

　　The Digital communication executive has responsibility for the day-to day activities and maintenance of a portfolio of intranet and external websites to meet current and future requirements across the business. In addition, the role covers governance of electronic branding for these sites, electronic marketing materials, management of virtual events and digital contents production

　　KEY RESPONSIBILITIES

　　For dual hat only:

　　In this role, you will operate across MUFG’s banking arm and securities business under a dual-hat arrangement. Under this arrangement, you will act and make decisions on behalf of both Bank and Securities, subject to the same remit and level of authority, and irrespective of the entity which employs you.

　　Support on strategic management of internal and external digital channels to enable effective external brand promotion and internal engagement.

　　Day-to-day content publishing on external website (media releases, regulatory reports, news and insight)

　　Provide day-to-day user support and training on the firm-wide intranet (cloud based intranet platform).

　　Monitor group email account, Service Now (online service request platform) and support users’ enquiries and requests in a timely manner.

　　Leverage data and internal and external analytics to create monthly reports to ensure digital content is strategically timed, visually impactful and posted for maximum readership

　　Work with Technology, Information Security, GDPR teams and Head Office to produce regular reports in line with company policies.

　　Work with external agencies on intranet/website/CMS improvements

　　SEO/SEM – support on developing linking strategies to drive more traffic and improve search relevance (organic and paid).

　　Assist with the production of multimedia including; filming, editing, video, audio and graphics to support corporate events, advertising and leadership communications across EMEA.

　　Advance newsroom mentality across the business to ensure strategic and consistent flow on information, and understanding the editorial calendar to meet tight deadlines

　　Provide design briefs to creative agencies to ensure best-in-class, impactful digital design in line with the brand guideline

　　Provide guidance to internal and external stakeholders to ensure all branded assets are brand compliant

　　Produce digital banners using photoshop and other editing software for email and social media

　　Support the weekly production and distribution of MUFG podcast

　　Support the execution of a robust and innovative digital communications strategy across EMEA, including delivering digital campaigns for ESG and the website refresh project.

　　Coordinating meetings for internal and external stakeholders, take meeting minutes and produce presentation materialsWORK EXPERIENCE

　　Demonstrable experience in digital, corporate communications, branding, marketing and events

　　Experience of working in financial services

　　Client orientated, and understanding of how branding fits into the overall marketing and business development mix

　　SKILLS AND EXPERIENCE

　　Functional / Technical Competencies:

　　Essential

　　Web/mobile technologies

　　Basic understanding of core web infrastructure

　　Understanding of the components of common web technology (HTML, CSS, JavaScript)

　　Experience with CMS systems

　　Third party and internal stakeholder management at all levels

　　Solid experience in web design and UX best practice

　　User centric design

　　IA development - personas/user journeys/card sorting/prototype/user research

　　SEO management

　　Google analytics

　　Experience in digital contents creation

　　Photoshop and InDesign

　　Filming and Editing

　　Photography

　　Focus on delivery

　　Budgeting/project planning

　　Understanding of legal/compliance issues and the implications of working within a heavily regulated environment

　　Data Privacy / GDPR

　　Online IP

　　PERSONAL REQUIREMENTS

　　Outstanding communications skills across web, email, verbal, written

　　Ability to collaborate with diverse teams internal/external across different time zones

　　Third-party and internal stakeholder management at all levels

　　Relationship building particularly with technology

　　Copywriting and editing online and offline content

　　Thrive in a fast-paced environment that is undergoing significant transformational change, with an ability to think on their feet, work within a team but also on their own initiative. This requires tact and patience when dealing with stakeholders who have limited web knowledge and who may not understand the bigger picture.

　　An innovative thinker: big ideas, think outside the box, embrace new technology.

　　Ability to handle sensitive and confidential situations with diplomacy

　　PERFORMANCE AND DUTIES

　　The role holder will be assessed in accordance with their employing entity’s performance framework and process with relevant input obtained from the dual hatting entity as relevant.

　　As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head.

　　MANAGING CONFLICTS OF INTEREST

　　The role holder will have responsibilities for both MUFG Bank and MUFG Securities EMEA plc.

　　The role holder will be required to perform their duties and responsibilities on an entity neutral basis, without favour.

　　The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUS.

　　Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc.

　　The role holder will have responsibility for identifying and resolving where there may be a difference or conflict in needs between MUFG Bank and MUFG Securities EMEA plc, escalating to their manager where required.

　　We are open to considering flexible working requests in line with organisational requirements.

　　MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

　　We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

　　At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

　　Our Culture Principles

　　Client Centric

　　People Focused

　　Listen Up. Speak Up.

　　Innovate & Simplify

　　Own & Execute