Job Description

Who are we?

The Service Excellence team at Oracle Analytics is on the verge of transforming the development paradigms at the 45 years old Software Giant. With the world moving towards the Cloud, Oracle is at the forefront with tremendous portfolio of Cloud offerings.

However, this transformation happens not just at the product level, but also in the process of conceptualizing, developing and deploying the products for the Cloud. Using a combination of cutting edge technologies, continuous process improvements, and innovative business transformation methodologies, a small group of us are blazing the trail on the Service Excellence philosophy.

Who are we looking for?

We have a global team spanning different geographical sites. We are looking for a technical leader who will manage one of our teams in the US and also be hands on as part of our worldwide Oracle Analytics Service Excellence (OASE) DevOps team help support our government customer services.

This role is responsible to partner with the development teams within Oracle Analytics to build, operate, support and improve uptime of the services offered (Oracle Analytics Services) 24x7. Prior experience in mentoring and managing a DevOps team supporting a complex cloud product is essential per-requisites for you to be successful in this role. The manager will design and manage continuous improvement programs and deliverables. If you are looking for a place where you can bring in your creativity and use the latest cloud tools and frameworks look no further.

The following are the essential responsibilities of this role. It is a constantly evolving role with increased responsibilities as the business evolves.

Manage a team of DevOps experts (5+ individuals).

Align work with the OASE team members all over the globe.

Provide the team members mentoring and guidance on their career growth.

Ensure the timely execution of critical operational activities that span OASE.

Continuously guide the team in building innovative best practices and solutions using the best of breed technologies that has pervasive impact on all of Oracle Analytics Cloud.

Work closely with the Development, Program Management, Support teams, and other Oracle Analytics organization leaders and teams to support and deliver key programs/services for our customers, driving to effective solutions to escalations without negative impact.

Develop professional relationships at all levels driving cultural change to align managed services delivery with our cloud delivery principles and values.

Lead and drive technical discussions with peers, engineers, architects and leadership to resolve customer escalations on product issues.

Demonstrate and successfully deliver on business goals and metrics, influencing direct team and peer teams to achieve and go over and above part of large organization.

Career Level - M2

Responsibilities

Ideal Experience

Experience running a team responsible for DevOps activities including service upgrades, runbook creation, and process automation, meeting key Metrics.

Demonstrated ability to interact with all levels of a large organization from SVPs to individual engineers, Development, product managers, and program managers

Personal experience having launched or supported a complex program or project with infrastructure and software components.

A record of building strong collaborative relationships across organizational boundaries (e.g. Cloud Services, Development, product, support teams).

Proven capacity to build and sustain a high-performing software engineering team operating at various scales and business demands.

Perform DevOps activities to support customers, engineers, and processes through our release cycles as well as production

Provide full stack support to Oracle Analytics Service including; Become expert in Analytic services, to prevent, resolve customer issues effectively and prevent regressions and repeats

Work with various teams to take ownership of and resolve service failure/outages

Monitor metrics and develop ways to improve the CI and CD tools utilized by the team

Mentor and train other engineers and seek to continually improve processes

Participate in 24 x 7 DevOps model with on call rotations for daytime, nighttime, and weekends

Other duties as assigned

What You Need to Have

A BS or MS in Compute Science, or equivalent

US Government - US CITIZEN only

A BS or MS in Computer Science, or equivalent

Providing cloud networking, infrastructure, and service support, configuration, operations, tools, and processes

Understand networking, and TCP/IP fundamentals and services such as DNS, HTTP, etc.

Linux/Unix system administration including system level knowledge of Linux on OCI Gen 2, creating and executing scripts

Experience developing operating cloud services or large distributed applications in production

Methodical approaches to troubleshooting and solving complex technical problems, reverse engineering existing applications

Producing documentation in support of developed work (KBs, run books, help guides)

Utilizing agile methodologies

Communicating effectively in a team environment

Working with remote and global teams

Working independently and in a self-directed manner

Able to work extended week day and week-end shifts as required for on-call, after hours upgrades, and other duties as assigned

The ideal candidate for this position will have the following attributes:

US Government - US CITIZEN only

Experience supporting multiple cloud services, troubleshooting of customer requirements and product capability, and reporting root cause for product fixes

Knowledge of Oracle Analytics server, BI publisher, Oracle Analytics Cloud; Oracle database, Oracle Autonomous DB, MySQL (experience with MS SQL and/or NoSQL is a plus)

2+ years of experience of running large scale customer facing Web Applications

Oracle Cloud Infrastructure (OCI) or AWS, Azure, GCP compute, storage, and network operational experience

Programming and scripting languages (Python, Ansible, bash, Java Script - additional experience with PHP, Groovy, Java, and/or Go is a plus)

Using CI/CD scripting tools such as Ansible, Puppet, or Chef

Experience in Cloud Native application development using Containers and orchestration ( Kubernetes) independently scalable micro-services

Issue tracking and collaboration (Jira and Confluence)

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $109,200 to $223,400 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and ADD

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer