Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at www.SoftwareOne.com. We maintain a unique culture based on seven core values that help us attract and retain the best talent. We are passionate about our people and continue to invest heavily in talent and training at all levels as we grow. The Department: Business IT Business IT is a strong technology arm of SoftwareOne that builds, innovates, and operates the systems that run SoftwareOne. With a vast technology landscape, this department is leading SoftwareOne's internal digital transformation by rethinking traditional IT and business operations, while driving innovation and productivity for the company’s thousands of employees worldwide. Through that, Business IT is improving the ability to empower all employees, engage the customers, optimize operations, and partner integrations, and deliver professional managed services. With the adoption of agile methodologies, the colleagues of Business IT focus on building superior quality products and services that lead to an improved customers’ and employees’ satisfaction. The role The ServiceNow Developer will be building and supporting ServiceNow based solutions. The candidate should have excellent skills in development, documentation, administration and support of the ServiceNow platform. The candidate will focus primarily on developing and delivering the technical solution. Roles & Responsibilities: • Responsible for the development and drive implementation/integration of ServiceNow Product & Integration with other systems • Responsible for creation and maintain the current state of the ServiceNow platform technical documentation and provide the technical control. • Lead ServiceNow upgrades planning and execution. • Participate in the configuration of new applications or suites during planning, development, and rollout phases. • Contribute to the strategic development of new platform customizations, as needed, based on customer needs. • Participate in the design, development, and implementation of enhancements of ServiceNow instances. • Design, develop, re-factor, optimize, and enhance ServiceNow application software utilizing Java Scripting, HTML, CSS, XML, Apache Jelly and other protocols to deliver solutions that automate and audit business processes. • Collaboratively work with Agile/Scrum teams to develop and implement designed solutions to fulfill business requirements and test, analyze, collaborate and assist with translating those business requirements into technical requirements to ensure a smooth implementation of new enhancements, applications, modules or integrations of new services with other platforms. • Proactively and continuously evaluate and address issues related to performance, stability, scalability, and extensibility of the systems. • Write and maintain the application software code that conforms to best practices for collaborative design and implementation. • Participate in process flow analysis and process redesign along with the Project. • Working knowledge of web applications, networks, protocols and email • Build out and standardize our code management procedures related to our ServiceNow implementation • Provide ServiceNow data, reporting, and analytics in support of business operations and metrics What we need to see from you Required skill & capabilities: • 6+ years of total industry experience with 5+ years working with the ServiceNow platform in an Technical Consultant capacity and enterprise-wide, multi-tier ServiceNow production environment • Hands-on experience with software development and system administration • Understanding of Service Management processes • Strong working knowledge of ServiceNow components including as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Agent Workspace, etc. • Strong knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features • Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production • ServiceNow Technologies (Java Scripting, XML, Apache Jelly, HTML, AJAX, CSS, HTTP, etc.), Web services (SOAP and RESTful), and Web communication protocols. • Proficient with rapid development methodology (Agile/Scrum) • Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control release management and deployment. • Excellent Skill on IPC, ITBM, Chat Bot, Mobile App, Flow Designers and CSDM 3.0 frame work. • Should have good knowledge on Discovery, CMDB, Service Mapping, Asset Management, Event Management, CSM, PA, Integrations, AI & ML (Predictive Intelligence ) • Implement complex ServiceNow solutions in all applications/modules such as ITSM, ITOM, SAM, HAM, ITBM, Service Portal, Security Operations, GRC and CSM. • Hands on experience on Soap/Rest Webservices with third party tools • Knowledge on Vulnerability management and Monitoring tools • Minimum of 5 years' experience with JavaScript • Good understanding knowledge on ITSM modules • Should have hands on experience on end to end scripting. • Should have worked on Agile Methodologies, • Should have good understanding on ITIL standards Certifications Must • ServiceNow System Administration • ServiceNow Advanced System Administration • ServiceNow Application Developer • ITIL v4 Foundation Job Function Business IT

　　Required skill & capabilities: • 6+ years of total industry experience with 5+ years working with the ServiceNow platform in an Technical Consultant capacity and enterprise-wide, multi-tier ServiceNow production environment • Hands-on experience with software development and system administration • Understanding of Service Management processes • Strong working knowledge of ServiceNow components including as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Agent Workspace, etc. • Strong knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features • Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production • ServiceNow Technologies (Java Scripting, XML, Apache Jelly, HTML, AJAX, CSS, HTTP, etc.), Web services (SOAP and RESTful), and Web communication protocols. • Proficient with rapid development methodology (Agile/Scrum) • Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control release management and deployment. • Excellent Skill on IPC, ITBM, Chat Bot, Mobile App, Flow Designers and CSDM 3.0 frame work. • Should have good knowledge on Discovery, CMDB, Service Mapping, Asset Management, Event Management, CSM, PA, Integrations, AI & ML (Predictive Intelligence ) • Implement complex ServiceNow solutions in all applications/modules such as ITSM, ITOM, SAM, HAM, ITBM, Service Portal, Security Operations, GRC and CSM. • Hands on experience on Soap/Rest Webservices with third party tools • Knowledge on Vulnerability management and Monitoring tools • Minimum of 5 years' experience with JavaScript • Good understanding knowledge on ITSM modules • Should have hands on experience on end to end scripting. • Should have worked on Agile Methodologies, • Should have good understanding on ITIL standards Certifications Must • ServiceNow System Administration • ServiceNow Advanced System Administration • ServiceNow Application Developer • ITIL v4 Foundation

　　The ServiceNow Developer will be building and supporting ServiceNow based solutions. The candidate should have excellent skills in development, documentation, administration and support of the ServiceNow platform. The candidate will focus primarily on developing and delivering the technical solution. Roles & Responsibilities: • Responsible for the development and drive implementation/integration of ServiceNow Product & Integration with other systems • Responsible for creation and maintain the current state of the ServiceNow platform technical documentation and provide the technical control. • Lead ServiceNow upgrades planning and execution. • Participate in the configuration of new applications or suites during planning, development, and rollout phases. • Contribute to the strategic development of new platform customizations, as needed, based on customer needs. • Participate in the design, development, and implementation of enhancements of ServiceNow instances. • Design, develop, re-factor, optimize, and enhance ServiceNow application software utilizing Java Scripting, HTML, CSS, XML, Apache Jelly and other protocols to deliver solutions that automate and audit business processes. • Collaboratively work with Agile/Scrum teams to develop and implement designed solutions to fulfill business requirements and test, analyze, collaborate and assist with translating those business requirements into technical requirements to ensure a smooth implementation of new enhancements, applications, modules or integrations of new services with other platforms. • Proactively and continuously evaluate and address issues related to performance, stability, scalability, and extensibility of the systems. • Write and maintain the application software code that conforms to best practices for collaborative design and implementation. • Participate in process flow analysis and process redesign along with the Project. • Working knowledge of web applications, networks, protocols and email • Build out and standardize our code management procedures related to our ServiceNow implementation • Provide ServiceNow data, reporting, and analytics in support of business operations and metrics