ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

　　At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

　　The Opportunity:

　　We are seeking an enthusiastic, personable, and qualified Desktop Support Engineer - Microsoft, Azure, O365 to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange, and Office 365 environments.

　　The Desktop Support Engineer will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.

　　In this onsite role, you will be dedicated to one of our flagship clients in San Diego 3 days a week. Two days a week you will provide onsite support to our clients in the San Diego area and as well as the Los Angeles area on occasion. Remote work options are available when there are no onsite client demands.

　　What you will do:

　　Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasksSee the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting processResolve incidents and requests related to, but not limited to the following: Office 365 applications, Office 365 services, Client/Server Connectivity issues, Time Sensitive and VIP Laptop incidents, Zoom Room assistance, OneDrive / VSS Shadow Copy File Restores, VPN Remote Access, Azure Virtual Desktop/Terminal Services Remote Access incidents, Password Resets, DUO MFA Assistance, Networked Printer Issues to name a fewAssist in the creation/updating of EndPoint Manager applications, configuration profiles, and asset report generationProvide support, troubleshooting, and enforcement of Azure Active Directory/Active Directory user accounts, Group Policies, EndPoint Manager configuration/application profiles, and SaaS application sign ins/provisioning. Interface with common technology support tools such as EndPoint Manager/Intune, Auto Pilot laptop/desktop imaging, JIRA Service Management, Azure Portal, and the Office 365 portal

　　Who you are:

　　Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here!Excellent prioritization skills and an ability to see the world through the eyes of the customer.Bachelor's degree in information technology related field, or 3+ years of equivalent combination of technical experience and education in the following:Microsoft Office 365 (O365)Microsoft Operating Systems such as Windows Server and Windows 10/11Installing and configuring computer hardware operating systems and applicationsActive Directory including account creation, modification and password resetsMicrosoft Office products including Outlook, Excel, Word, PowerPoint and SharePointClient VPN setup and troubleshootingUnderstanding of e-mail and spam technologies, and how messaging flows through these systemsBasic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)Hands-on hardware experience with desktops, laptops, and serversFamiliarity with file system support including permissions, sharing, backups and restores.Experience with cloud platforms such as Microsoft 365 suite

　　Bonus points if you have:

　　Experience with Managed Service Providers (MSP)Experience with VM WareExperience with Azure

　　ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation package: the anticipated range for this role is $90K - $120K based upon location, experience, education/skill level, and includes unlimited PTO, benefit eligibility the first of the month, pet insurance, 401K with employer match and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you!

　　Love Your Job, Share Your Technology Passion, Create Your Future Here!

　　#LI-Onsite

　　ECI