Description We are in search of a Desktop Support Analyst to join our IT Software team located in Richardson, Texas. This role primarily involves providing first-tier technical assistance to our end-users, troubleshooting hardware, software, and network issues, and ensuring timely resolution of problems.

Responsibilities:

• Serve as the initial point of contact for technical support for end-users, addressing hardware, software, and network issues via various communication channels.

• Efficiently troubleshoot and resolve technical problems, escalating complex issues when necessary.

• Document support activities, solutions, and resolutions accurately in the ticketing system.

• Assist with software installations, upgrades, patches, and perform basic software troubleshooting.

• Deliver exceptional customer service, demonstrating patience, empathy, and effective communication skills.

• Collaborate with IT teams to share knowledge, resolve issues, and improve support processes.

• Manage IT equipment inventory and conduct audits to ensure stock levels.

• Respond promptly to IT support tickets and resolve hardware and software issues.

• Educate users on basic security practices, VPN setup, and email configuration.

• Utilize skills in asset inventory, desktop support, and accounts provisioning to perform tasks effectively. Requirements • Proficiency in IT Software industry standards and practices

• Proven experience in a Desktop Support Analyst role

• Demonstrated expertise in Asset Inventory management

• Solid understanding and experience in Desktop Support

• Experience in Accounts Provisioning

• Strong problem-solving skills and ability to troubleshoot technical issues

• Excellent communication skills to effectively liaise with team members and clients

• Ability to work independently and as part of a team

• High level of organizational skills and attention to detail

• Commitment to continuous detail oriented development in IT and related fields

• Ability to handle confidential information responsibly

• Familiarity with the latest software and tech trends in the industry

• Bachelor's degree in Computer Science, Information Technology, or related field is preferred

• Relevant certifications in IT and Desktop Support would be an advantage. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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