The Business Analyst is responsible for customer return data analysis and coordinating activities related to quality, failure analysis and product management.

　　General Responsibilities

　　Presents new ways to work with analyses, articulation and presentations of complex data, in order to allow effective and timely management decisions

　　Provide consistent data storage, access and updates for all users

　　Reports and tracks solutions related to customer return issues; including but not limited to product, service and warranty

　　Communicates with various functions, project families and regions on trends and measurable results

　　Proactively plans for trends and implements training to mitigate repeat events

　　Leads teams to create strategy based in actionable data which aligns with long term vision of a zero incidence culture

　　Experience / Qualifications

　　A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.

　　Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest

　　Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis

　　Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind

　　Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe

　　Teamwork - Ability to work with others and work synergistically with fellow team-members

　　Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements

　　Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions

　　Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives

　　Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict

　　Decision making - Ability to think through possibilities and make sound decisions with appropriate degree of risk; knows when he / she has enough data to make an informed decision

　　Resilience - Ability to work under pressure and prioritize

　　Strategic thinking - Ability to turn strategy into action, to see the big picture and use this ability productively

　　Managing objectives - Ability to decide what needs to be accomplished and design a plan to achieve the desired results

　　Team Management - Ability to delegate, motivate, mentor, develop and manage team to achieve objectives. Manage external resource against SLA and operational metrics

　　Budget Management - Ability to project and present annual operation Expense and Capital budget in departmental budget process

　　Apply Six Sigma or Lean methodologies to analyze existing IT processes, identify bottlenecks, and develop strategies for improvement.

　　Conduct process assessments, root cause analyses, and develop action plans to drive sustainable improvements.

　　Coach and mentor teams on continuous improvement principles, fostering a culture of innovation and operational excellence.

　　Analyze current state of business process across enterprise and apply lean six sigma best practices to optimize process

　　Build a pipeline for continuous improvement opportunities and prioritize most impactful one for execution

　　Black Belt certification in Six Sigma, Lean, or related continuous improvement methodologies is required.

　　Strong analytical skills with the ability to interpret data, perform root cause analysis, and implement solutions.

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　　Note to applicants for positions in the United States:

　　Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

　　View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

　　Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf