Deskside Support Technician Level 3:

　　Cognizant Deskside Level 3 position will support the world's largest automotive manufacturer in one of their manufacturing, logistics, part distribution center, research and development, engineering, or office facilities. The Deskside Level 3 technician is aligned to a Cognizant Team Leader or Regional Service Manager for administrative and HR purposes but will take day to day work direction from the supported customer. This Level 3 position requires a blended skillset of intermediate to advanced technical skills to support end-user services including hardware, software, applications, printer support, vendor management, procurement, as well as supporting network, server, automation, and data storage infrastructure. This Level 3 position is primarily a 1st shift role, however, the candidate must be willing and able to work flexible shifts, overtime, after hours, weekends, holidays, and emergency callouts as needed to support the customer. The Level 3 technician will be heavily involved in projects throughout the facility, many of which cannot be completed during production hours. The Level 3 technician must have good interpersonal, communication, administrative, and documentation skills and must be a good team player. The supported facilities are very large in nature and the Level 3 technician must be able to walk long distances frequently throughout the day often while carrying items up to 50lbs.

　　Location : Georgetown - KY [ Onsite ]

　　Required Skills:

　　Network (LAN, WAN and Wireless)

　　* Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification

　　* Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)

　　* TCP/IP, DHCP, Subnetting, VLAN, POE

　　* Experience with packet capturing, example: Wire Shark

　　* Network maintenance, support and refresh

　　* Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

　　* Data Center (Server Room) Management

　　* Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)

　　* Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.

　　* Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

　　* Server Management

　　* Knowledge of DHCP, DNS, Print Server, File Shares, Microsoft SCCM

　　* Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

　　* Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS

　　* Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware

　　* Critical plant floor hardware support

　　* First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME's)

　　* Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management

　　* Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time

　　* Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment

　　* Strong team worker with professional demeanor and strong ethics

　　* Good written and oral communication skills are required

　　* Experience with remote control tools and remote support (off-site)

　　* Ongoing support of various Manufacturing computer systems

　　* Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects

　　* Change Management process

　　Nice to Have Skills:

　　* Experience or knowledge of CRAC/HVAC Units and UPS preferred

　　* Experience using a ticket management system for work prioritization and daily workload management

　　* ITIL, CCNP, CCIE, CCNE and/or MCSE certifications are desired

　　* Experience and/or knowledge of PLC's a plus.

　　* Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)

　　* Knowledge of iGear, Kepware, or other machine data gathering tools

　　* SQL Server database administration (backups, security, monitoring, etc.)

　　* Manage storage and backup systems

　　* Previous experience supporting a large corporate, manufacturing environment

　　* Experience working with VMware vSphere

　　* 3 to 5 years of experience performing Level 3 responsibilities

　　* Knowledge of Cisco Voice over IP hardware/software/server operation/configuration

　　* Experience on InTune/iPhone support is an in advantage

　　Employee Status : Full Time Employee

　　Shift : Day Job

　　Travel : No

　　Job Posting : Jan 18 2024

　　About Cognizant

　　Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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　　Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to s ex, gender identity, s exual orientation, r ace, color, r eligion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.