Description"Deposit Service Center consists of 3 amazing teams. This opening is for a position on our Exception Item Processing/Balancing Team. We pride ourselves on data integrity, supporting our business partners, and striving for positive customer experiences in all we do! If bank operations and all things related interest you, come join our fast paced team." - Tina Allen, Deposit Service Center ManagerLocation: Deposit & Branch Services - 601 W Main Ave, Spokane, WA 99201Onsite work is required, so candidates must be located in the greater Spokane region. Position is eligible for a hybrid (occasional remote) work schedule at manager's discretion.Deposit Services Representatives are responsible for effective operational service in performing one or more of the following functions within the Deposit and Branch Services department: input, research, maintenance, branch and Bank support, editing, balancing and reconciliation, problem solving, documentation, control functions, and technical training. Responsible for maintaining compliance with State and Federal regulations, Bank policies, and legal requirements. Ensure accurate and timely review and completion of tasks assigned to the Balancing & Exception Item Processing, and Maintenance teams. Duties are segregated by team, when possible, to maintain a strong internal control environment.Essential Functions:Meet deadlines for critical objectives and complete assigned job functions in a timely manner.Respond with accurate, timely, knowledgeable and effective customer service when providing detailed information and proactive solutions to customer inquiries relative to job duties.Provide error resolution on most issues within 24-hours, and professionally respond to emails, calls, or service requests.Work collaboratively with other Bank personnel, across department lines, to troubleshoot and resolve problems and proactively meet customer needs in a responsive, efficient manner.Support a team environment by utilizing courteous and tactful interpersonal communication skills and working cohesively with diverse groups of people who are involved in a wide variety of roles.Demonstrate strong attention to detail with the ability to organize and prioritize daily workflow and handle multiple tasks in order of importance, while minimizing risk to the Bank.Apply system knowledge to recognize, analyze & research variances and resolve complex issues.Identify potential risk or fraud and inform Operational Risk Management as necessary.Perform compliance and risk management duties as required or assigned.Balancing & Exception Item ProcessingPerform accurate and timely balancing and reconciliation of assigned bank control accounts and general ledger accounts.Manage Exception Item Processing for return or payment of overdraft items, stop payments and unposted items. Balance and process incoming and outgoing return image cash letters.Manage garnishments and levies and provide notification to customers, when appropriate; conduct research for subpoenas, upon request.Close accounts and perform appropriate maintenance. Work with Charged Off Deposit accounts and submit relative information to the consumer reporting agency.Monitor reports and complete tasks necessary to maintain compliance with various laws & regulations, including but not limited to Abandoned Property laws & Bankruptcy reporting law.Accurately perform transactions to correct, adjust or post to customer accounts, internal bank deposit accounts, and general ledger accounts.Requirements:Demonstrated accuracy in working with detailed data in a deadline-oriented environment.Ability to navigate, inquire, and maintenance multiple deposit/image-related core applications and web-based applications for support of internal and external customers.Demonstrated ability to qu