Department Secretary Full Time 8 Hour Day Shift

Hours: Monday-Friday from 8a-5p weekend rotations as needed.

The Case Management Secretary is responsible for coordination of various activities in the Case Management department. Responsible for the performance of clerical and administrative tasks to ensure the efficient activities related to Case Management. Performs job duties under the direction of the Case Management Director. The secretary provides a variety of administrative tasks in general office management to support the Case Management department. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Qualifications/Experience:

A minimum of six (6) months clerical experience in an acute care setting and/or medical environment.

Customer service experience, preferred.

Computer skills, required.

Proficiency in Microsoft Office, required.

Ability to articulate.

Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.

A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.

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