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Demand & Supply Associate
Demand & Supply Associate-November 2024
Casablanca
Nov 5, 2025
ABOUT NOVARTIS
At Novartis, we’re reimagining medicine to improve people’s lives through innovative science and technology.
10,000+ employees
Biotechnology
VIEW COMPANY PROFILE >>
About Demand & Supply Associate

  About the Role

  Position Purpose

  -Responsible for the site Master Data processes aimed to ensure accurate and timely creation and maintenance of the master data in the ERP System, in accordance with local and global requirements. -The Material Planner drives the tactical purchasing process for all materials to ensure materials availability and execution plan feasibility in accordance with Site inventory policy.

  Major Accountabilities

  -Master Data -Set up and perform complex local And global master data set up And establish process, guidelines, business matrix and SLA time lines in in GxP environment in adherence to Novartis compliance. -Be Subject Matter Expert in the assigned area of work -Support data collection and reporting of KPIs -Logistic, WAndD -Responsible that all logistic processes are proceed in a timely, high quality, efficient and effective manner and in full compliance with all laws and supply chain management policies and procedures. Identify and drive continuous improvement projects. -Ensure material availability in line with the approved production plan. -Ensure daily MRP oversight for all BOM material, analysis of requirements and Purchase Orders management. -Ensure daily MRP oversight for all BOM material, analysis of requirements and Purchase Orders management. -Own, in ERP System, MRP relevant data and materials technical specifications and ensure no Purchase Orders are past due in the ERP System. -Management of purchased item Complaints/Returns to supplier. -Management of purchased item Complaints/Returns to supplier. -Provide a load-balanced dispatch list for incoming materials to the warehouse and Quality department that ensures these activities are completed in line with the production needs. -Control and follow-up of supplier's service level indicators: Quality OTIF, lead-time violation. -Lead action plans to achieve supplier delivery performance targets and drive for continuous improvement. -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) -Provide guidance and system support for returns, rebates and credit/debit notes -Define and decide on priorities for physical deliveries in collaboration with other functions (e.g. LEX) for 3rd party customers and cross divisional supplies -Act as SPOC for escalation issues for assigned customers -Influencing and connecting relevant stakeholders to speed up (system) issue resolution -Material Planner -Ensure management of daily MRP exception messages And appropriate follow up. -Provide a load balanced dispatch list for incoming materials to the warehouse and Quality department that ensures these activities are completed in line with the production needs.

  Key Performance Indicator(s)

  -Inventory Management, Gap Analysis, Cost Efficiency and efficiency of supply processes -Standard Master Data KPIs e.g. Completeness, Consistency and Accuracy. -On time, in full, delivery of the business basics - budgets, quality compliance etc. -Customer Service Level (e.g. OTIF)

  Competencies

  Operational Excellence Organizational Savvy Stakeholder Engagement Project Excellence Interpersonal Savvy Breakthrough Analysis

  Diversity & Inclusion / EEO

  We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

  Role Requirements

  Education:

  University degree in Finance or equivalent

  Experience:

  3-5 years experience on supply and demand

  Division

  Operations

  Business Unit

  SUPPLY CHAIN

  Location

  Morocco

  Site

  Casablanca

  Company / Legal Entity

  NOV PHARMA MAR

  Functional Area

  Technical Operations

  Job Type

  Full Time

  Employment Type

  Regular

  Shift Work

  No

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