Job Responsibilities:

　　Providing operational and administrative support with regards to the HR records and personal data of the employees of our clients,

　　Managing employee personal data in the system,

　　Answering queries and enquires by email and telephone,

　　Compiling and producing letters and documentation and preparing reports,

　　Supporting and guiding colleagues within the team and across other internal teams,

　　Attending client calls/meetings to ensure that the current issues are resolved effectively and in timely manner,

　　Maintaining good relationship with the client

　　Analysing client’s trends and review statistics

　　Dealing with complex queries/escalations

　　Working on process improvements

　　Providing support for team and ensuring that the team members are updated with the process changes

　　Ensuring that Change request are implemented smoothly

　　Providing support for Team Manager

　　Required Experience:

　　English Language – C1 Level is required (CEFR scale or equivalent),

　　At least 3 years of experience in HR Administration/TA Operations/Background checking area (depending on the team, e.g. WFA teams require HR Admin experience)

　　Extensive analytical and problem-solving skills,

　　Strong attention to details,

　　Good understanding of delivering an outstanding customer experience,

　　High level exposure in fast paced environment,

　　Great Time management skills

　　Experience in MS Office is a must,

　　High level of self-motivation and proactivity is required,

　　Spotless record and strong ethos.

　　Experience in Workday system

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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　　About Alight Solutions

　　Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .

　　Our values are the essence of who we are:

　　Champion people. We are empathetic and have created a place where everyone belongs. And we win together.

　　Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.

　　Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.

　　Our Colleague Experience

　　At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

　　We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

　　Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

　　Help us reimagine how people and organizations thrive!

　　Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.

　　@AlightSolutions