Position : Deductions and Disputes Associate

　　Location : Mansfield, MA

　　Requisition ID: : 24511

　　General Purpose:

　　Research customer payment deductions and disputes across all lines of business including warehouse, foodservice, and direct store delivery (DSD). Work directly with our collectors and as instructed with our customers, brokers, and cross functionally with sales, distribution and other functions to resolve open deductions and disputes timely and accurately, striving to exceed department benchmarks and KPI’s. Support department by performing other tasks as needed.

　　Job Duties and Responsibilities:

　　Deductions & Disputes:

　　Secure and organize deduction/dispute backup from customers via website, email, or by phone

　　Research and resolve all types of deductions and short pays (e.g., promotional chargebacks, damages, shortages, pricing) in accordance with established policy and authorization limits

　　Work with collectors to ensure accurate adjustment codes are applied to resolved deductions

　　Research, summarize, and present facts in writing and/or verbally to collectors and sales team to dispute and collect unauthorized deductions

　　Maintain documentation in an orderly manner

　　Develop relationships with internal partners including sales, distribution, accounting, and finance

　　Participate in reoccurring business reviews with the cross functional team to share information relating to the deduction management process

　　Keep supervisor informed of activities that may require their attention

　　Projects and Other Tasks :

　　As directed, review write-offs processed by automated cash application instructions to identify systemic issues (unearned cash discounts, write-offs under $25)

　　Research and resolve all types of disputes in accordance with established policy and authorization limits

　　Conduct root cause analysis and work with the collector and/or supervisor and internal team to reduce the flow of new deductions/disputes

　　Research, summarize, and present facts in writing and verbally to the collector and sales team to dispute and collect unauthorized disputes

　　Process credit card transactions weekly

　　Remote deposit checks by mail and prepare ACH draws with our bank

　　Run select reports and prepare for use by all staff

　　Run the deduction reports and quantify and analyze results for excessive small dollar deductions, trends of deductions by customers in excess of normal deduction volume, and additional analysis guidelines as directed

　　Organize and file shipping documents as needed

　　The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

　　Education and Experience

　　High school diploma and up to 2 years general accounting, credit and accounts receivable or business administration experienceKnowledge, Skills and Abilities

　　Basic knowledge of general accounting concepts and practices with concentrated knowledge in accounts receivable

　　Able to effectively work well with team members in all cross functional departments

　　Able to research, summarize, and present facts in writing and verbally to internal teams and customers

　　Able to demonstrate strong customer service skills when dealing with customers, field sales, and brokers

　　Able to demonstrate attention to detail and accuracy

　　Able to reason, think logically, and analyze problems

　　Able to work in a variety of information systems, databases, and customer web-based systems to perform research

　　Knowledge or ability to learn order to cash process flow

　　Able to demonstrate professional oral and written communication skills

　　An Equal Opportunity Employer