At HP, we believe in the power of ideas. Our vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe. This motivates us — inspires us — to do what we do. To make what we make. To invent, and to reinvent. To engineer experiences that amaze.

　　In the Transformation Organization (TO), we are looking for visionaries who are willing to push boundaries to help us rewrite the rules for HP Inc . The TO will accelerate transformation through embracing agile new ways of working, investing in the digital literacy of our workforce, and using the power of data, AI, automation, and robotics to extract cost and complexity from across our business.

　　The Enterprise Business Planning program is transforming how HP does enterprise-wide planning and forecasting, from WW LTP to weekly account planning in countries. This effort is multi-dimensional in nature, including (1) elements of organizational design, (2) process redesign, (3) applying sophisticated technology and application tools, and (4) leading advanced change management techniques to deliver the full value of large-scale transformation.

　　The EBP Incident Management Analyst will work closely with the Director of EBP, Team Manager and Data Architect and Security Lead to monitor and respond to incidents impacting the new EBP planning tool. Will monitor global usage, functionality, access, reporting feeds, etc. to ensure planning system functionality is maintained.

　　The specific responsibilities of the role:

　　Identifies root cause of incident

　　Analyzes design and determines coding, programming, integration and debug activities required based on knowledge of overall architecture of product or solution.

　　Creates solutions for issues with code and integration into data system architecture.

　　Coordinates resources as needed to drive system recovery I solutions

　　Drives incident resolution

　　Develop communications and timelines for resolution

　　Escalates issues that require additional attention/support

　　Education and Experience Required

　　Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, Finance, Accounts or equivalent.

　　Typically 4-6 years’ experience.

　　Knowledge and Skills

　　Strong focus on customer experience

　　Using data engineering tools, languages, frameworks to mine, cleanse and explore data.

　　Strong analytical and problem-solving skills with ability to represent complex algorithms in software.

　　Strong understanding of database technologies and management systems.

　　Strong understanding of cloud-based systems/services.

　　Database architecture testing methodology, including execution of test plans, debugging, and testing scripts and tools.

　　Excellent written and verbal communication skills with ability to effectively communicate product architectures, design proposals and negotiate options at management levels.

　　Able to work autonomously with little guidance while troubleshooting possible root causes

　　Robust relationship management skills, including partnering and consulting.

　　Developed leadership skills, including team-building, conflict resolution, and management.

　　Able to work under pressure, in a fast-paced environment

　　Desired

　　Experience with Anaplan a plus

　　Knowledge of Service Now and/ or SmartSheet

　　Knowledge of JIRA

　　#LI-POST

　　About HP

　　You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

　　So

　　are we. We love taking on tough challenges, disrupting the status quo,

　　and creating what’s next. We’re in search of talented people who are

　　inspired by big challenges, driven to learn and grow, and dedicated to

　　making a meaningful difference.

　　HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

　　Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

　　From the boardroom to factory floor, we create a culture where everyone is

　　respected and where people can be themselves, while being a part of

　　something bigger than themselves. We celebrate the notion that you can

　　belong at HP and bring your authentic self to work each and every day.

　　When you do that, you’re more innovative and that helps grow our bottom

　　line. Come to HP and thrive!

　　Equal Opportunity Employer (EEO):

　　HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).