About Us:

Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our Technical Support team and your skills are needed! Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application!

Job Overview:

We are looking for a Data Collection Specialist with excellent communication, time management, organizational data analysis skills to join our Augmented Reality / Virtual Reality (AR/VR) team. In this role, you will work for Cognizant and directly with engineers from the client product team and Cognizant operations team. The role will focus on managing research collections with participants designed to validate the engineering approach for augmented virtual reality-enabled products. We will evaluate feedback and make recommendations to the AR/VR product teams that will be used in design strategies and engineering approaches. The Data Collections Specialist will also develop analytical methods for consolidating data inputs collating user feedback to help guide the technical requirements of the product team. In this role, you will manage the end-to-end success of this program from data collection, data review visualization, to client reporting technical issue troubleshooting.

Top Daily Responsibilities (not limited to) :

Gather user feedback, preferences research data based on requirements from the client

Manage end-to-end workflow from scheduling, to compiling results, to client reporting, to documenting troubleshooting technical issues

Create process documentation, training materials, best practices and represent data with charts and graphs for easy consumption by client stakeholders

Collaborate with team members on data validation, deriving key insights, coordination task prioritization, and communicate updates about fixes/edits to tools programs used for collection

Handle inbound requests from existing partners for marketing support

Triage operational issues make recommendations for how to alter process based on observations

Report project status, adhere to key timelines and milestones, identify data gaps, and serve as a conduit between operational and technical teams

Update information in internal planning tools and platforms as necessary, such as logging and tracking all activities and appointment minutes

Utilize internal tools to engage with participants, track communications deliver results

Preferred Qualifications

Bachelor's degree in Business Administration, or a related field, or equivalent practical experience

Excellent oral and written communications

Experience with data analysis, uncovering insights in data data visualization

Experience in customer service or client services

Experience working in digital/technology companies with tech products

Excellent communication skills, with the ability to formulate and articulate data collection details with participants and internal teams

Have a strong understanding and passion for technology and enjoy keeping up to date on the current trends

Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment with minimum supervision and a high degree of autonomy

Must be a self starter, with willingness to embrace change, quickly learn new technologies, work closely as a member of cross functional teams, and be open to new ideas and processes

Responsible for fulfillment/completion of deliverables within area of responsibility within set timelines

Knowledge and interest in AR/VR

Salary and Other Compensation:

The hourly rate for this position is $19-$21.60, dependent on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information. Applications are accepted on an ongoing basis.