Job Description

　　Responsible for effective delivery of technical support and installations. This will include break-fix tasks,

　　includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing

　　installations in an Oracle Cloud Infrastructure (OCI) datacenter.

　　Pprioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of

　　technician activities in accordance with internal polices and service level agreements.

　　Provide 24x7 site coverage for Oracle OCI datacenter sites and be part of Shift ROTA's to cover 24x7

　　Responsibilities

　　Work involves some problem solving with assistance and guidance. Understands and

　　applies company policies and procedures.

　　Supports day to day hardware maintenance and readily implements repairs for known

　　failure modes in servers and network equipment.

　　Basic knowledge on operating system, hardware and network fundamentals, concepts,

　　repair & diagnosis.

　　Basic knowledge of datacenter design, including electrical and cooling plant & operations

　　Ability to work independently and as part of a team, evaluating issues and taking

　　appropriate actions to resolve them.

　　Solid knowledge of datacenter design, including electrical and cooling plant & operation

　　Solid knowledge on operating system, hardware and network fundamentals, concepts,

　　repair & diagnosis.

　　Prioritizes work based on severity, identifies and provides remediation feedback in

　　defined processes.

　　Good level of spoken English language is required.

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer