We are recruiting for a talented SaaS Support Data Analyst to provide a first-class service to our customers who are using our IRIS CRM product. IRIS is an NMI company.

　　Key Responsibilities:

　　● Acting as the subject matter expert within the IRIS Support team for handling tasks and requests pertaining to the Residuals module.

　　● Solving residual calculation tickets accurately through the use of Excel and IRIS CRM.

　　● Interacting with clients by phone, chat, and email that have questions pertaining to residual calculations, proof of concepts, and configuration updates.

　　● Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on client sites.

　　● Professionally and effectively answering questions about using and configuring IRIS software for clients' needs in a concise way while understanding clients may possess different levels of technical understanding.

　　● Logging software issues, bugs or inconsistencies that are reported by clients using JIRA and Zendesk tools.

　　● Creating visual mockups and written descriptions of suggestions for the development related but not limited to the Residuals functionality.

　　● Training and coaching new clients on the richness of IRIS features to ensure maximum adaptability and stickiness.

　　● Creating and analyzing internal reports pertaining to Employer’s billing, revenue KPIs, client pricing adjustments and general reporting as requested by

　　management or the support team.

　　● Taking interest in and educating yourself about the payments industry to be able to provide the most accurate information.

　　● Collaborate with cross-functional teams with a focus on Sales and Partner Experience to define data needs and implement data-driven solutions.

　　● Communicate findings effectively to both technical and non-technical stakeholders.

　　● Assist in conducting ad-hoc analyses and data extraction when needed

　　Requirements

　　Qualifications:

　　● Bachelor's degree in Computer Science, Mathematics, Statistics, or a related field.

　　● 1-2 years of experience in a role involving data analysis or data science, or equivalent academic experience.

　　● 2+ years of experience implementing or supporting SaaS software.

　　● Experience working in a ticketing system on a daily basis. Preferably Zendesk.

　　● Strong knowledge of Power BI for creating dashboards and reports.

　　● Experience with BigQuery or similar SQL-based data analytics tools.

　　● Familiarity with machine learning techniques, statistical analysis, and predictive modeling.

　　● Strong understanding of data structures and algorithms.

　　● Exceptional problem-solving skills and attention to detail.

　　● Excellent verbal and written communication skills, with an ability to effectively articulate complex findings to a non-technical audience.

　　● Patience and finesse with handling frustrated and non-technical clients

　　● Bonus: Knowledge of Python or R for data manipulation and analysis.

　　Benefits

　　We Offer:

　　A remote first culture!

　　Annual base salary of $75,000 - $95,000

　　Variable Annual Bonus

　　40-hour week with flexi-time

　　Health, Dental and Vision Insurance

　　Life, ADD, Short-term and Long-term Disability insurance

　　401k matching up to 4% after two months of service

　　Flexible Spending Account/Dependent Care/Transit and Commuting Account

　　Flexible PTO and Sick time

　　Personal growth and advancement opportunities

　　13 Paid Holidays

　　Bonusly employee reward scheme

　　Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

　　About Us

　　NMI enables our partners with choice, and challenge the one-size-fits-all approach to payment. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

　　We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

　　Equal Opportunity

　　NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

　　Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

　　Please be aware that NMI does not operate a license for the sponsorship of those who are not already eligible to work within the US. Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to commence work in the US.