Data Analysis & Insights Specialist

　　Job Req ID: 28928

　　Posting Date: 23 Jan 2024

　　Function: Strategy, Transformation & Business Intelligence

　　Location:

　　1 Braham Street, London, United Kingdom

　　Salary: Competitive with great benefits

　　Why this job matters

　　As part of BT Digital, we’re spearheading and driving the digital transformation of one of the UK’s most recognisable brands. We’re talking about driving new digital experiences for our customers in new markets, transforming our architecture and developing industry leading capabilities in Data, AI, Fintech and Healthcare. We’re stripping out unnecessary complexity for customers and colleagues and introducing agile methodologies.

　　Within Digital, the COO (Chief Operating Officer) team plays a critical role in driving the Digital transformation: we set and implement the overall BT Digital strategy and plans and we are the engine room driving the outcomes required for our customers. We work across multiple customer units (e.g. Consumer, BT Business divisions) covering needed updates to products, customer journeys, platforms, 3rd parties, strategic partners, IT architecture and innovation.

　　The Performance Insights team is part of COO, and is responsible for the performance management of the pan-BT Transformation, ensuring that our Digital strategy is at the heart of all delivery. Working with senior leaders, we provide data-driven insight to enable informed decision making and ensure we are successfully transforming the business. We have the opportunity to enable BT to step change its Transformation performance, not only in scale, but also in a sustainable way for our customers and other stakeholders. We put Digital at the heart of BT, by aligning the aims of our pan BT Transformation with the goals for Digital as a unit.

　　The Business Change Specialist executes a range of workstreams in delivering the design, development and implementation of policies, processes and working methods progressing the BT Group's change agility and capabilities

　　This role will be based at either London, Birmingham or Bristol with a hybrid working model of 3 days a week in the office and 2 days a week working from home.

　　What you’ll be doing

　　You’ll define, embed, analyse and performance manage the operational and financial metrics that are required to deliver the Transformation

　　You will track and analyse performance in-life pan BT (including Digital), identifying key trends and improvement opportunities; and to work across Digital and BT to create plans to ensure our goals are delivered.

　　Work across the COO to implement automation and process improvements so we are able to deliver real-time performance data and insights

　　You will be able to take the data, analyse and pull together different data points to deliver insights in order to drive an improvement in the KPI performance

　　Your customers include your colleagues, so you’ll be collaborating with a diverse set of stakeholders in to deliver world-class colleague and customer outcomes.

　　You'll have the following skills and experience

　　Using data to analyse drive transformation and business change

　　Performance management or analysis within a complex environment

　　Have experience delivering performance improvements or analysis in a complex business environment

　　Understand how operational and financial metrics can be used to determine business performance and drive change

　　Have experience of and/or use various Power BI tools and SQL

　　Working collaboratively with cross-functional teams to deliver change

　　Strong problem-solving mindset and understanding of hypothesis-testing

　　Worked in a transformation / change environment where there may be ambiguity

　　Benefits

　　Competitive salary

　　25 days annual leave (plus bank holidays)

　　10% on target bonus

　　Life Assurance

　　Pension scheme

　　Direct share scheme

　　Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

　　50% off EE mobile pay monthly or SIM only plans

　　Exclusive colleague discounts on our latest and greatest BT broadband packages

　　BT TV with TNT Sports and NOW Entertainment

　　50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan