Job Description

　　The Customer Technical Solutions (CTS) team at Advanced GEOINT Systems (AGS) provides on-site installation, configuration, support, and training for the various Geospatial eXploitation Products (GXP) Platform, desktop, and mobile products in environments ranging from traditional desktop to cloud based implementations. The ideal candidate for this position will have experience in desktop, virtual server, and cloud based applications and services. Other duties will require troubleshooting customer issues and requests via e-mail, phone, and on-site customer visits. Customer interactions are documented in Salesforce (Customer Relationship Management). Software deficiency and enhancement requests are documented in Azure DevOps. Candidate will be required to conduct software demonstrations at trade shows, conferences, and customer sites, so strong presentation and public speaking skills are needed. Assist with training material development and other sales, marketing, testing, and customer support activities as required. Work with members of our software team, product managers, and customers to develop, integrate, and configure the different GXP applications.

　　As a CTS representative, candidates will need to be self-motivated and self-sufficient in a fast paced, customer facing environment where you will often be GXP s first impression for both analysts and leadership. You will be asked to actively seek new opportunities to grow the customer base, assist sales, and maintain relationships with existing customers by providing custom training at sites and technical support for GXP products.

　　About GXP - The Geospatial eXploitation Products (GXP) business provides licensed software capabilities and geospatial technology R&D. GXP s ability to draw on internal data production and technology expertise has allowed it to deliver superior products to the user community. GXP often finds ways to improve software implementation through user conferences and regional workshops, where important feedback and insight is gathered from customers. GXP commercial software, GXP Xplorer, GXP WebView, GXP Fusion, SOCET GXP, GXP InMotion, and SOCET SET provide customers with comprehensive image and video analysis, data management and geospatial production capabilities, and state-of-the-art sensor-data processing and analytics technologies, providing compact and scalable solutions to challenging problems in areas of video analytics, sensor data processing, computer vision, and machine learning. These products serve government and civil customers needs for photogrammetry, mapping, GIS, image exploitation, precision targeting, GEOINT (geospatial intelligence), MOVINT (movement intelligence), 3-D visualization, simulation, and mission planning.

　　Required Education, Experience, & Skills

　　Typically a Bachelor's Degree and 6 years work experience or equivalent experience

　　Experience in Geospatial software like SOCET GXP and GXP Xplorer

　　Strong analytical, problem-solving, and debugging skills.

　　Excellent communication skills, both written and verbal.

　　Attention to detail, design, and UX awareness.

　　Ability to work well in a very dynamic, fast-moving environment with high expectations.

　　Ability to work independently and with little supervision.

　　Remote application support.

　　Experience with virtual servers (HyperV and VMware).

　　Exceptional organizational and prioritization skills.

　　Strong problem solving and analytical skills to diagnose issues at system level, including Windows/Linux operating system, SQL Server, web services, and application integration.

　　Ability to track down root causes and prepare findings and resolution recommendations.

　　A valid passport and the ability to travel domestically or internationally.

　　Top Secret/SCI clearance required.

　　U.S. CITIZENSHIP REQUIRED. Candidates selected for some positions will be subjected to a government security investigation and will need to meet eligibility requirements for access to classified information.

　　Preferred Education, Experience, & Skills

　　An ideal candidate would have Information Technology (IT) administrator knowledge with imagery and geospatial analysis experience.

　　Pay Information

　　Full-Time Salary Range: $92290 - $156860

　　Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

　　Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

　　Customer Technical Solutions (GXP)

　　98189BR

　　EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression