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Customer Technical Communications Specialist
Customer Technical Communications Specialist-March 2024
Okotoks
Mar 28, 2026
About Customer Technical Communications Specialist

  TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

  Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

  Here's the impact you will make and what we will accomplish together

  TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

  Here's How

  As the Customer Technical Communications Specialist for our Individual Animal Management (IAM), Performance Enhancement Product Protocols (PEPP), and Feeds and Feeding (FF) teams, you will coordinate activities associated with the delivery of those service modules, which are a part of TELUS Agriculture & Consumer Good's commercial feedlot service package. Working as a part of an established team, you will not only be responsible for data management and analysis but also for communicating and liasing directly with customers that subscribe to the aforementioned service modules.

  What you'll do

  Communicate technical information associated with the IAM, PEPP, and FF service modules directly with clients

  Implement data extraction, data collection, data collation, summarization, verification, analysis, and interpretation with proficiency

  Identify areas where the team can improve its data collection, verification, and standard operating procedures

  Reconciliate client accounts, specifically related to production data, which includes the recognition of outliers and errors

  Collaborate with consultants and team members as required for the delivery and support of current and future service modules that Feedlot Health provides to its clients.

  Qualifications:

  A PhD or Masters degree in the areas of animal science, feedlot nutrition, animal growth, and/or meat science OR a deemed equivalent combination of education and experience

  Excellent communication skills with an ability to effectively communicate with clients and follow customer narratives related to the IAM, PEPP, and FF service modules

  Previous experience working with data including verification summarization, and analysis

  Exceptional attention to detail with a desire to ensure data integrity and presentation to clients in a consistent format

  Excellent computer and data analytics skills, with a demonstrated excellence in proficiently using Microsoft Word, Excel, Access, and SQL

  A demonstrated ability to work individually and in a team environment

  Willingness to learn new software programs such as SnowFlake and Tableau

  Self starter with ability to meet deadlines even in times of minimal oversite

  Join us

  Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

  Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

  Do you share our passion for enabling remarkable human outcomes?

  Together, let's make the future friendly.

  Accessibility

  TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

  We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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